Desktop Support Specialist
Posted Updated
Summary
Desktop Support Specialist supporting Client Services Operations: handles high volumes of Service Desk tickets, hardware installations, and customer software support, triaging and prioritizing IT incidents based on business impact while maintaining strong client relationships.
This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfactio…