Desktop Support Specialist (Palm Beach Gardens)
Posted
Job Title - Desktop Support Specialist Location - Palm Beach Gardens, FL Job Type - Fulltime Salary - $45k/year on W2 Key Responsibilities: 1. Incident & Request Management Handle L2 escalated incidents from Service Desk (L1) and resolve within SLA timelines Manage service requests , including software installations, access requests, and hardware provisioning Perform root cause analysis (RCA) for recurring or complex issues Ensure proper documentation of all troubleshooting steps in ITSM tools …