Desktop Support Specialist – SCCM, Intune, End-User Support & IT Service Management
Desktop Support Specialist – SCCM, Intune, End-User Support & IT Service Management
Required Skills and Responsibilities
• Certifications such as MCSA and ITIL Foundation are preferred and can enhance the candidate's profile.
• Experience in service transition.
• Knowledge of video conference technology for supporting remote users.
• Familiarity with software deployment processes.
• Understanding of compliance and process improvement.
• Proficiency in Microsoft Enterprise Applications, including:
• SCCM
• Intune
• Strong troubleshooting skills to resolve complex desktop issues.
• Bilingual communication skills (English and French).
• Experience in incident and request management.
• Familiarity with asset management processes.
• Provide technical support for all end-user devices, including:
• Desktops
• Laptops
• Manage incident resolution and request fulfillment queues to ensure timely service.
• Conduct testing and inspections of devices to maintain quality standards.
• Provide training to users on new installations.
• Maintain documentation and asset records to ensure compliance with service agreements.