Desktop Support Tech.

• Image , configure ,deploy .upgrade and troubleshoot all IT endpoint hardwares ( Computers , laptops, printers, Scanners & others ) and various softwares & applications.
• Resolve technical issues in person & remotely .
• Perform preventative maintenance on equipment and software patches .
• Update all Incidents and Requests using the Service Desk ticketing system within agreed SLA’s , include all relevant information related to troubleshooting and results.
• Troubleshoot basic LAN/WAN connection issues.
• Experience supporting MacOS is a plus
• Receive and respond to calls and/or tickets regarding technical issues and requests
• Thoroughly document common issues/causes/solutions into the knowledgebase as well as the analysis required for resolution
• Interact with vendors to resolve technical problems with desktop computing equipment and software
• Stay current with the latest industry trends, technologies, and best practices and regularly discuss this with management.
• Assist in IT special projects that may require Technology Services participation.
• Handle Warranty process for damaged equipment.
• Assist other IT team members in project work where needed
• Provide both oral and written status updates to management
• Demonstrate an enthusiastic customer service-focused approach, partnering with business units in a positive, can-do manner
• Other duties as assigned by management

Required Skills and Qualifications

• High School diploma , an associate degree in IT, computer science, or equivalent technical certifications (e.g., CompTIA A+). but preferably Bachelor’s degree in Computer Science, Information Technology, or a related field required
• Previous experience in a technical support or help desk role required.
• Proficiency in all Windows operating systems, Active Directory, MS Office Suite , Intune, Bitlocker,Group Policy, and remote management tools in an enterprise/corporate environment required
• Must have experience in working with enterprise Ticket management system.
• Advanced technical knowledge of current networking protocols, operating systems, and standards.
• Ability to organize, prioritize, and follow up independently
• In-depth knowledge of up to date IT support methodologies and principles
• Strong analytical and problem-solving skills with the ability to work in a fast-paced, deadline-driven environment
• Ability and drive to work on multiple projects at a time and potentially switch projects as necessary, maintaining a strong quality focus on each
• Ability to take ownership of an issue or project and the dedication to see it through to completion
• Experience using collaboration tools such as Microsoft Teams, and ZOOM preferred
• Experience in working with, and setting up, video conferencing units
• Healthcare IT background, preferred. Experience supporting and maintaining Electronic Medical Records systems & other medical systems preferred.
• Excellent troubleshooting, communication, and customer service skills.

Physical Requirements

• Flexible scheduling outside of normal business hours , weekend ,holidays ,different shifts may be required, based on project requirements or urgent business needs
• Lifting and moving of objects weighing up to 25 lbs.
• Travel to Offsite locations

Salary $68,134.61

Shift - Shift 9am -5pm ( Monday -Friday )