Desktop Support Technician (55998)

POSITION OVERVIEW

The Desktop Support Technician at American Home Furniture provides responsive technical support to employees by troubleshooting hardware, software, network, printer, mobile device, and business application issues. This role delivers excellent customer service, documents support activity in the ticketing system, and helps ensure employees have the technology and access needed to work effectively. This role is an on-site full time position in our Corporate office, located in Pennsauken, NJ.

The ideal candidate is a customer-focused IT professional with 1–5 years of technical support experience who enjoys solving technology problems, delivering excellent service, and helping employees remain productive through effective and timely technology support.

KEY RESPONSIBILITIES

• Provide Tier 1 and Tier 2 technical support to internal users by phone, email, remote tools, and onsite assistance.

• Troubleshoot, resolve, and escalate hardware, software, connectivity, printer, mobile device, and application issues as appropriate.

• Log, track, document, and follow up on support requests in the ITSM ticketing system to ensure timely resolution and clear communication.

• Install, configure, deploy, maintain, and repair computers, peripherals, operating systems, and standard business applications.

• Support employee onboarding and offboarding by preparing equipment, provisioning access, and recovering company assets.

• Maintain accurate inventory records for IT equipment, software, licenses, and related technology assets.

• Assist with software updates, endpoint protection, patching, system maintenance, and technology refresh initiatives.

• Create and maintain user documentation, knowledge base articles, and troubleshooting guides for common issues.

• Identify recurring technical problems and recommend process improvements to reduce support volume and improve service delivery.