Desktop Support Technician
Description
At AKS, we are growing and building for the future. We bring together multidisciplined experts across the land development, energy, and infrastructure markets to take on bigger challenges and deliver solutions that make a real difference. Our teams combine creativity, technical excellence, and a collaborative, hands-on approach to solve complex problems and deliver results our clients and communities can count on. We take pride in our work and our ability to provide opportunities for our teams, support each other’s growth, and look ahead to what’s next. When you join AKS, you will find opportunities to take ownership of meaningful projects, learn, lead, and make an impact from day one.
If you’re someone who loves solving tech problems and helping people, this is a great opportunity to launch your IT career. As a Desktop Support Technician, you’ll be the go-to resource for helping our team stay productive and connected whether it’s troubleshooting everyday issues or setting up new systems. You’ll gain hands-on experience while supporting a company that values learning, collaboration, and real career growth.
What You’ll Do
- Troubleshoot and resolve computer, software, and printing issues for internal users
- Install and configure operating systems and software applications
- Support basic hardware setups and peripheral devices (like printers and scanners)
- Provide friendly, helpful training to team members on using software and equipment
- Maintain accurate documentation of support tickets and system configurations
- Communicate technical issues clearly and simply with non-technical users
Who You Are
- A strong communicator with a clear, patient approach to solving problems
- Comfortable diagnosing and fixing common computer issues
- Familiar with Windows operating systems and basic software tools (e.g., Microsoft Office)
- Organized and detail-oriented when it comes to tracking tasks and documenting fixes
- Eager to learn and grow in a professional IT environment
- Proactive about learning new technologies, including AI-based tools that enhance productivity
Nice To Have
- Associate degree or relevant coursework in computer science, information technology, or related field
- CompTIA A+, Microsoft, or other IT certifications
- Experience with help desk or ticketing systems
- Familiarity with basic networking and system administration concepts
- Hands-on experience or interest in using generative AI tools to automate tasks and improve workflows
Why AKS?
At AKS, we believe your work should support your life, not the other way around. Here's what you can count on when you join our team:
- Meaningful Growth: Whether you're just starting out or looking to advance, we offer hands-on training, mentorship, and clear paths for professional development so you can grow with purpose.
- Real Collaboration: Join a team that brings diverse perspectives together to solve complex challenges with creativity, curiosity, and a shared commitment to quality.
- Respect for Your Time: We value work-life balance and offer generous PTO and a supportive environment that helps you manage both personal and professional responsibilities.
- Benefits That Care: You’ll have access to health coverage that supports your total well-being, plus a 401(k) match, paid holidays, and more resources to help you thrive.
- Weekly Team Lunches: Take a break and recharge with your teammates, we believe food brings people together.
- Culture That Connects: We invest in experiences that build strong teams and strong communities.
- A Place People Love to Work: We’ve been named one of the Top Workplaces year after year.
Join us and be part of a team that values your contributions, celebrates initiative, and is committed to doing things the right way for our employees, clients, and communities.
Skills
As published by greenhouse · 8 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (6)
- Preferred First Name optional
- LinkedIn Profile
- What experience do you have troubleshooting Windows, Microsoft Office, printers, or other common desktop support issues?
- Tell me about a time you helped someone solve a technology problem. How did you explain the solution?
- What is your home address?
- Desired Salary?
Pick from a list (2)
- This is a full-time, on-site role. Are you able to work on-site full-time at our [location] office?
- Do you require visa sponsorship now or in the future?