Desktop Support Technician

Location: Okeechobee, FL 34972

Job Summary

We are seeking a skilled and customer-focused Desktop Support Technician to join our IT team in Okeechobee, FL. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to end-users, ensuring smooth operation of desktop systems, hardware, and software applications.

Key Responsibilities

• Provide timely and effective technical support to end-users via phone, email, or in-person.
• Troubleshoot and resolve hardware, software, and network issues on desktops, laptops, and peripherals.
• Install, configure, and maintain operating systems, software applications, and hardware components.
• Assist with the setup and deployment of new computers and equipment.
• Maintain accurate documentation of support requests, solutions, and procedures.
• Collaborate with other IT team members to escalate and resolve complex technical issues.
• Ensure compliance with company IT policies and security standards.
• Provide training and guidance to end-users on software and hardware usage.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field preferred.
• 1+ Year proven experience in desktop support or a similar technical support role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with common software applications such as Microsoft Office Suite.
• Experience with troubleshooting hardware components including desktops, laptops, printers, and peripherals.
• Basic understanding of networking concepts and protocols.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Customer service oriented with a professional demeanor.

Work Environment

This position is based in Okeechobee, FL and may require occasional lifting of computer equipment and peripherals. The role involves direct interaction with end-users and collaboration with IT staff.

How to Apply

Interested candidates are encouraged to submit their resume and cover letter detailing their qualifications and experience.