DESKTOP SUPPORT TECHNICIAN BDCI

Position Summary
We are seeking a skilled and customer-focused Desktop Support Technician to join our IT Support Services team. This role is responsible for providing hands-on technical support in a multi-site corporate and manufacturing environment, ensuring end-user systems, applications, and devices operate efficiently. The ideal candidate is a strong communicator, self-motivated, and experienced in supporting a wide range of enterprise technologies.

Key Responsibilities

Provide day-to-day desktop support for end users, including hardware, software, and peripheral troubleshooting
Support and maintain Windows 11 environments, including system configuration and issue resolution
Administer and support Microsoft 365 (O365) services including Outlook, Teams, and OneDrive
Manage user accounts, permissions, and distribution lists in Active Directory
Support collaboration tools including Microsoft Teams and Webex
Update and maintain our Asset database, ensuring we are tracking our deployed and in stock assets.
Perform laptop imaging, provisioning, and deployment using standard corporate tools and processes
Troubleshoot and support network connectivity issues, including basic LAN/WAN diagnostics
Provide VPN support and troubleshoot remote access issues
Support and troubleshoot RSA security solutions (multi-factor authentication)
Provide printer setup, maintenance, and troubleshooting support
Deliver mobile device support for both Apple (iOS) and Android platforms
Manage devices using Mobile Device Management (MDM) platforms
Create knowledge base articles and help maintain our library.
Document issues, resolutions, and processes in the IT ticketing system
Maintain a high level of customer satisfaction through clear communication and timely resolution
Collaborate with other IT teams to escalate and resolve complex issues

Required Qualifications

3–5 years of experience in desktop or end-user support within a corporate environment
Strong working knowledge of:

Microsoft 365 (O365)
Active Directory
Windows 11
VPN technologies and remote access tools
Basic networking concepts (LAN/WAN troubleshooting)

Experience with laptop imaging and deployment processes
Experience supporting mobile devices (iOS and Android)
Strong troubleshooting and problem-solving skills
Excellent customer service and interpersonal skills
Strong verbal and written communication skills
Ability to work independently and manage multiple priorities
Local travel up to 20%

Preferred Qualifications

Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience)
Experience supporting Lenovo hardware in an enterprise environment
Familiarity with ITIL practices or structured ITSM service management environments

Key Competencies

Customer-focused mindset
Strong attention to detail
Self-motivated and proactive
Ability to adapt in a fast-paced environment
Team-oriented with a collaborative approach

We offer a competitive salary of $60-70k. Excellent benefits which include medical, dental and vision. Eligibility in benefit plans begin the first of the month following 60 days of employment. Six (6) days of sick leave; two (2) weeks of vacation accrued throughout the year; nine (9) Company Paid Holidays and a 401K Plan with employer match.
EOE without regard to race, color, religion, creed, affectional or sexual orientation or sex, national origin, ancestry, age, disability, genetics, veteran status, gender, gender identity, citizenship status, marital status, VEVRAA Federal Contractor.