The Desktop Support Technician provides hands-on, customer-focused technical support for R+L Carriers users and workplace technology. This role diagnoses and resolves incidents involving Windows endpoints, business applications, peripherals, printing, and connectivity; prepares and deploys standard hardware; and ensures each user receives timely, professional service.

The technician owns assigned support work from intake through documented resolution, using the IT service-management process and established Desktop Support procedures. The role works both onsite and remotely, supports users across corporate and field locations, and collaborates with infrastructure, security, applications, service desk, vendors, and business partners when issues require escalation or coordinated action.

The Desktop Support Technician is expected to operate with sound judgment, protect company information, follow endpoint and asset-management standards, and contribute to a dependable, consistent end-user computing experience. The role combines strong troubleshooting ability with clear communication, disciplined documentation, and a willingness to improve processes that affect users and the support team.

Education

• High school diploma or equivalent required

• Associate degree, technical diploma, or relevant coursework in Information Technology, Computer Support, or a related field preferred

• CompTIA A+, Microsoft, or comparable endpoint-support certification preferred; equivalent practical experience will be considered

Experience

• 2 or more years of hands-on desktop, deskside, field, or technical-support experience in a business environment; enterprise or multi-site experience preferred

• Demonstrated experience troubleshooting Windows computers, common productivity applications, printers, peripherals, and basic network-connectivity issues

• Experience deploying and supporting laptops and desktops, including imaging, software installation, hardware replacement, and user setup

• Experience using an IT service-management/ticketing system and maintaining accurate work notes and asset records

• Experience supporting logistics, transportation, manufacturing, warehouse, or another operations-intensive environment preferred

Technical Competencies

• Windows 11 support, configuration, and troubleshooting

• Microsoft 365 desktop applications and collaboration tools; familiarity with Exchange/Outlook, OneDrive, and Teams or Webex support

• PC and laptop hardware, docking stations, monitors, printers, scanners, and common peripherals

• Basic Active Directory and Microsoft Entra ID concepts, including user, group, device, and password-related support activities

• Endpoint imaging, software deployment, remote-support tools, and endpoint-management platforms such as Ivanti or equivalent

• Basic TCP/IP, Wi-Fi, VPN, DNS, and network-troubleshooting concepts sufficient to isolate and route end-user issues appropriately

• Asset-management and inventory-control practices, including accurate serial-number and assignment documentation

• Security fundamentals: endpoint protection, encryption, MFA, certificate/VPN requirements, and safe handling of company data

Professional Competencies

• Customer service: listens carefully, communicates plainly, and follows through on commitments to users and teammates

• Problem solving: applies structured troubleshooting, uses available knowledge and tools effectively, and recognizes when escalation is appropriate

• Organization and accountability: manages multiple priorities, maintains complete documentation, and takes ownership of assigned work

• Collaboration: works constructively with technical and non-technical partners; shares knowledge and supports team standards

• Adaptability: remains effective during changing priorities, operational disruptions, and technology rollouts

• Physical capability: able to move and install computer equipment, work at user locations, and travel to company sites as business needs require

Benefits: R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC.

About Us: R+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company’s growth and success. There are many other transportation companies capable of picking up and delivering freight. However, we believed our customers select us because of the efforts of our employees.

R+L Carriers Shared Services, LLC (“R+L Carriers”) and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Carriers will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.

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