Desktop Support Technician
Location Details: Santa Clara, CA
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
This is an in-office position and you’ll be expected to work full-time in an office location, and therefore must live within commuting distance from your assigned office. You will work from this office beginning on your first day.
Join our team
Join GoDaddy's Global IT Support team as a Desktop Support Technician in our Santa Clara office, where you'll be the face of IT for employees who rely on technology to do their best work every day. In this hands-on, 100% on-site role, you'll provide walk-up and escalated technical support, troubleshooting hardware, software, workplace technology, and connectivity issues while delivering an exceptional customer experience.You'll collaborate closely with a globally distributed team of support professionals across North America, EMEA, and APAC, helping resolve both everyday technical requests and high-priority incidents in a fast-paced environment. Success in this role is driven as much by your communication, empathy, and problem-solving skills as your technical knowledge, making it an excellent opportunity for someone who enjoys helping people and learning new technologies.If you're passionate about customer service, curious about how technology works, and looking to grow your career in enterprise IT, we'd love to hear from you.
What you'll get to do...
- Provide front-line technical support to employees by diagnosing and resolving hardware, software, operating system, peripheral, and account-related issues, ensuring minimal disruption to productivity.
- Manage and prioritize incidents and service requests through the IT ticketing system, taking ownership from initial intake through troubleshooting, resolution, and follow-up communication.
- Configure, deploy, maintain, and support end-user devices including laptops, desktops, mobile devices, monitors, printers, conferencing equipment, and other workplace technologies.
- Partner closely with employees, HR, Workplace Services, Security, and other cross-functional teams to deliver a seamless technology experience for onboarding, off-boarding, office moves, and day-to-day operational needs.
- Deliver exceptional customer service by building strong relationships with employees, communicating technical solutions in a clear and user-friendly manner, and balancing multiple priorities in a fast-paced environment while continuously identifying opportunities to improve support processes.
- 1+ years of experience in IT Support, Help Desk, Desktop Support, or a similar technical support role, with hands-on experience supporting end users in a fast-paced environment.
- Strong troubleshooting and problem-solving skills, including the ability to diagnose and resolve hardware, software, device, and user-related technical issues efficiently.
- Experience managing service requests and incident tickets, with the ability to prioritize workload, maintain attention to detail, and drive issues through to resolution.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across global teams, support users with varying technical abilities, and explain technical concepts clearly.
- Highly organized and customer-focused, with a passion for delivering an exceptional support experience while successfully managing multiple requests and competing priorities.
- Experience supporting employees in a fast-paced, global organization.
- Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms.
- Experience supporting Windows and macOS environments.
- Familiarity with Microsoft 365, collaboration tools, and identity management platforms.
- Experience with device provisioning, onboarding, and offb-oarding processes.
- Basic understanding of networking concepts, including Wi-Fi, VPN connectivity, and endpoint troubleshooting.
- Experience providing in person / on-site technical support in an executive office environment.
We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.
About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.
At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.
We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.
Compensation & Benefits:
What We Offer:
Working at GoDaddy offers many benefits, including competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings program, and much more. Offerings vary by location.
This role is eligible for a comprehensive benefits package, which includes medical, dental, and vision insurance, a 401(k)-retirement plan, paid sick time, paid flexible time off, paid parental leave, life insurance, short- and long-term disability, AD&D insurance, mental health or EAP programs, remote or hybrid work options, paid holidays, paid Wellness days, tuition assistance, adoption, surrogacy, and fertility benefits, dependent daycare and backup care benefits, Employee stock purchase plan, financial education and advice; and other benefits in accordance with GoDaddy’s benefit plans and applicable law.
Actual compensation and benefits eligibility will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Compensation:
The estimated pay ranges for this role are listed below. In addition to base pay, this role may be eligible for other forms of compensation, which may include a corporate bonus and/or equity awards, subject to the terms of applicable plans and individual eligibility.