Desktop Support Technician
- Answering help desk phones and assisting with trouble calls
- Accurately updating service requests/ticketing system using help desk software
- Diagnosing and resolving software and hardware incidents, including operating systems, a wide range of industry software and banking software
- Installation and maintenance of approved hardware and peripherals
- Software installations and updates in a timely manner
- Telephone system troubleshooting (land line and mobile phones)
- Network cabling if needed, hanging network trays, some use of power tools if needed
- Installation of security cameras and ongoing maintenance if needed
- Backup to the other Technology Department positions if needed
- Continuing education related to the technology department
- Perform other functions or services as assigned