Desktop Support Technician II

Responsibilities & Qualifications As a Tier 2 Support Technician, you will provide high-quality intermediate technical support for issues escalated from Tier I. You will work hands-on and, at times, remotely, supporting workstation, mobility, and network troubleshooting, and participate in on-site support activities requiring higher technical proficiency. More senior candidates will also be able to provide advanced technical support for escalated issues, lead complex troubleshooting tasks, ment…