Desktop Support Technician
OVERVIEW:
Provides technical support by installing, repairing, upgrading, and modifying PC hardware and software while analyzing application compatibility and resolving technical issues. Maintains equipment records and inventory, supports project implementations, escalates complex issues as needed, and provides timely technical assistance across multiple locations.
SCHEDULE: Full-Time, 40-hours per week.
SHIFT: Days
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Performs installation, repair, upgrades, and modifications of PC equipment.
- Installs PC software programs and systems to meet user requirements.
- Analyze software for compatibility on desktops and network.
- Provide analytical support for third party software applications.
- Advises and provides support for project implementations.
- Escalation of issues within the department as needed to senior technicians
- Provides supervisor with regular and succinct reports regarding the progress being made against assigned objectives.
- Maintains records and inventory of computer equipment.
- Travel to other Mercyhealth locations is required
EDUCATION AND/OR EXPERIENCE
Associate's degree (A. A.) in Computer Science or related area preferred.
CERTIFICATION/LICENSURE
Hardware or OS certification preferred
Maintain a valid driver's license
OTHER SKILLS AND ABILITIES
Ability to multi-task and prioritize projects\tasks effectively
Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
LEVEL OF SUPERVISION
Minimal
PAY RANGE:
$24.60 - $38.14Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.
Mercyhealth offers competitive pay and a comprehensive benefits package including:
Medical, Dental, Vision
Life & Disability Insurance
FSA/HSA Options
Generous, accruing paid time off
Paid Parental and caregiver leave
Career advancement and educational opportunities
Tuition and certification reimbursement
Certification Reimbursement
Well-being Programs
Employee Discounts
On-Demand Pay
Financial Education
Annual recognition/awards events
Partner appreciation days
Family entertainment/attractions discount
Community service/improvement opportunities
Click here for more details regarding Mercyhealth Careers Benefit Information.
At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.
Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
#1 in the nation on AARP's Best Employers for Workers Over 50
One of Working Mother magazine's 100 Best Companies for Working Mothers
A Top 50 Company and Top 10 Nonprofit for Executive Women