Desktop Support Technician - Part-time
Desktop Support Technician - Part Time
Under the direct supervision of the IT Director, this position will troubleshoot and repair computer hardware, software, and resolve immediate computer operational problems.
Essential Performance Responsibilities
• Install and maintain computer operating systems, application software, and related
computer equipment.
• Maintain the district's Chromebook fleet.
• Perform basic virus removal on infected devices.
• Perform hardware and software repair (computers, printers, projectors, Smart Boards and programs).
• Respond to the help desk ticket system in a timely fashion and prioritize tickets.
• Provide technical support to users of hardware and software.
• Assist in record-keeping regarding the functioning and inventory of the school district's
computers and related equipment, repairs, etc.
• Well versed in Google Workspace apps - Drive, Docs, Sheets, Slides & etc.
• Perform other related tasks as assigned.
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility.
Travel Requirements:
Travel to school district locations to repair hardware, install software and assist end users.
Knowledge, Skills and Abilities
• Customer service oriented with strong interpersonal skills
• Knowledge of computer hardware and software installation procedures.
• Basic knowledge of all school district personal computer and software applications.
• Ability to inspect, assess, troubleshoot and repair computer network system, hardware
and software.
• Ability to work independently with minimal supervision.
• Ability to communicate effectively with all levels of end-users.
• Ability to establish and maintain cooperative working relationship with staff
Qualifications:
• High School diploma.
• Must be able to lift 25 pounds.
• Previous experience with Chromebooks preferred.
• Related college, technical school, or certifications a plus.
• Motor Vehicle Operator's License and/or ability to provide own transportation.
Selection Procedure: Selection of employees will be made on the basis of occupational qualification, education and character and without regard to age, sex, race, creed, color or national origin. EOE/AA