Desktop Support Technician

About the Role:

We are seeking a motivated and customer-oriented Desktop Support Technician to join our IT team. The ideal candidate will be responsible for providing technical support to end-users, ensuring seamless operation of computer hardware, software, and peripheral devices. You will troubleshoot issues, perform system upgrades, and maintain efficient desktop environments. This is an excellent opportunity to be part of a dynamic team and contribute to the smooth functioning of our IT infrastructure.

Qualifications:

• Proven experience in desktop support or a similar IT support role.
• Proficiency with Windows, macOS, and common software applications (Microsoft Office Suite, remote desktop tools, etc.).
• Strong knowledge of hardware components and troubleshooting techniques.
• Experience with Active Directory, user account management, and group policies.
• Familiarity with network protocols (TCP/IP, DNS, DHCP) and basic networking troubleshooting.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.