Desktop & Systems Support

Description

About Primary Health Solutions

Our Mission

We meet people where they are and partner with them on their journey towards wellness.

Our Vision

The destination for servant leaders to provide comprehensive and exceptional care.

Our Values

R – Respect

I – Innovation

S – Stewardship

E – Excellence

A Day in the Life

This job description reflects management's assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

• Provide support for onsite equipment at multiple locations.

• Answer help desk calls and respond to user tickets.

• Responsible for positive end user IT experience.

• Assist in the on-call rotation.

• Work with other internal and external techs to resolve issues and ensure issues follow-up with users.

• Assist Senior technician with projects and on-site support as needed.

• Work with end users to identify and deliver required PC service levels.

• Liaise with, and provide training and support to, end users and staff on computer operation and other issues.

• Receive and respond to incoming calls, pages, and/or e-mails regarding phone and/or hardware related problems including facility access badges.

• Develop and maintain an inventory of all computer equipment.

• Deploy and troubleshoot VOIP phones and analog telephone lines.

• Work with vendors regarding copiers, phones, infrastructure cabling needs, and IT related needs.

• If necessary, liaise with third-party support and PC equipment vendors.

Core Competencies

• Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.

• Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.

• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.

• Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.