Desktop Tech

SPECIFIC RESPONSIBILITIES INCLUDE:
• Split time approximately 40:60 between project based work and support based work; split may change depending on workload
• Work on projects that include multi-tier application review, maintenance and management of file server & application servers
Including migration/consolidation

• Support incoming application incident and request tickets in a distributed high volume environment
• Administer and troubleshoot internally developed and third party applications
• Manage enterprise level systems Windows OS
• Experience with Windows endpoint devices running on multiple versions of Windows OS
• Manage and respond to daily alerts from monitoring systems
• Provide application validation for monthly patch and reboot cycle
• Create application run-books, architecture diagrams and workflows or maintain existing ones for knowledge, sharing and training
• Communicate proposed changes and improvements to ensure optimal performance and reliability
• Participate in department on-call rotation
• Leverage and train remote workforce for effective cross team training as well as resource management
• Work on other ad hoc duties as assigned

SKILLS & EXPERIENCE REQUIRED:
• Bachelor’s degree in Computer Science, Management Information Systems, or equivalent work experience
• 3-5 years of relevant, hands-on experience supporting Windows Server 2008(R2) in an Enterprise Environment
• Thorough understanding of working principles, and experience supporting Active Directory, Group Policy, IIS, Virtualization (VMware), Symantec Endpoint Protection (or similar enterprise AV)
• Excellent troubleshooting skills with a scientific approach to problem investigation and resolution
• Strong understanding of generally accepted system administration methodologies, tools, and techniques, and desire to instill these practices in both individual and teammates’ work
• Understanding of networking, firewalls and common datacenter infrastructure
• In-depth understanding of common protocols such as DNS, DHCP, SMTP
• Good written documentation skills and demonstrable experience of documenting systems and procedures
• Experience with and willingness to follow a strict change management and incident tracking process
• Functional knowledge of PowerShell scripting and desire to become more advanced
• Passion for providing outstanding support for inbound incident tickets, as well as foresight to manage risk and scale; must know when to work independently, and when to escalate
• Experience with Citrix is a plus
• Experience with server management tools such as Altiris, SCCM or similar
• Excellent interpersonal and communication skills, including an ability to interact with users of varying technical skill levels
• Ability to work independently and without the need for supervision, as well as collaboratively within the team and across various IT groups and business units
• Detail-oriented individual who can manage his/her own time

In addition, the ideal candidate will have experience with
• Incident/Change Management
• Macintosh OS X
• Windows\OS X Backup Solutions
• Casper Deployment Solutions
• Strong automation and scripting skills
• Strong understanding of multi-tier application and framework

Mandatory:

• Bachelor’s degree in Computer Science, Management Information Systems, or equivalent work experience
• 3-5 years of relevant, hands-on experience supporting Windows Server 2008(R2) in an Enterprise Environment
• Thorough understanding of working principles, and experience supporting Active Directory, Group Policy, IIS, Virtualization (VMware), Symantec Endpoint Protection (or similar enterprise AV)
• Excellent troubleshooting skills with a scientific approach to problem investigation and resolution
• Strong understanding of generally accepted system administration methodologies, tools, and techniques, and desire to instill these practices in both individual and teammates’ work
• Understanding of networking, firewalls and common datacenter infrastructure
• In-depth understanding of common protocols such as DNS, DHCP, SMTP
• Good written documentation skills and demonstrable experience of documenting systems and procedures
• Experience with and willingness to follow a strict change management and incident tracking process
• Functional knowledge of PowerShell scripting and desire to become more advanced

Desired:

• Passion for providing outstanding support for inbound incident tickets, as well as foresight to manage risk and scale; must know when to work independently, and when to escalate
• Experience with Citrix is a plus
• Experience with server management tools such as Altiris, SCCM or similar
• Excellent interpersonal and communication skills, including an ability to interact with users of varying technical skill levels
• Ability to work independently and without the need for supervision, as well as collaboratively within the team and across various IT groups and business units
• Detail-oriented individual who can manage his/her own time

All your information will be kept confidential according to EEO guidelines.