Desktop Technician - Milwaukie, OR (Hybrid) (21722)

Summary

The Desktop Technician I is primarily responsible for providing technical assistance and support to computer system users via the Help Desk. Additionally, the Desktop Technician I is expected to provide assistance concerning the use of computer hardware, software and peripheral equipment in person, via telephone, or from a remote location, while representing EHN in a professional and courteous manner at all times.

Supervisory Responsibilities

This position does not have supervisory responsibility but is expected to provide guidance to employees and/or assist with orientation and training of new employees of the work group.

Primary Duties and Responsibilities

• Assist with installing hardware, software, and peripheral equipment according to established procedures.
• Perform basic workstation, laptop, and thin client imaging and deployment.
• Troubleshoot and resolve common issues with PC hardware, operating systems, and standard business applications.
• Respond to Help Desk tickets, phone support requests, and onsite service needs while maintaining accurate and detailed notes.
• Maintain daily documentation including ticket logs, installation records, and basic how to reference materials.
• Support account setup and maintenance in Active Directory, O365, and other enterprise systems under guidance.
• Perform routine workstation updates, minor repairs, and general maintenance.
• Interface with vendors as directed for equipment warranty or repair services.
• Assist users with hardware/software questions and provide basic training when needed.
• Stay informed about technology updates and changes within the organization.
• Follow all company policies, IT procedures, and regulatory requirements including HIPAA and OSHA standards.

Secondary Functions

• Assist with hardware inventory distribution and tracking.
• Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.