Desktop & Workplace Support Engineer
Required Qualifications
- Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or related discipline.
- Minimum 3–5 years of experience in desktop support, endpoint engineering, or workplace services.
- Strong knowledge of:
- Microsoft Windows 10/11
- Microsoft 365 Suite
- Active Directory
- Azure Active Directory (Entra ID)
- Microsoft Intune
- Endpoint Manager
- SCCM/MECM
- VPN and networking fundamentals
- Experience supporting enterprise desktop and laptop environments.
- Hands-on experience with device deployment and endpoint management tools.
- Ability to work independently and manage multiple customer engagements.
Preferred Qualifications
- Microsoft Certified: Endpoint Administrator Associate.
- Microsoft 365 Certified certifications.
- ITIL Foundation certification.
- CompTIA A+ or equivalent certification.
- Previous experience supporting pre-sales or solution consulting activities.