Desktop & Workplace Support Engineer #IJO

Key Responsibilities

Technical Support & Service Delivery

Provide onsite and remote support for desktops, laptops, workstations, printers, mobile devices, and peripherals.
Diagnose and resolve hardware, software, operating system, and application issues.
Perform installation, configuration, deployment, and maintenance of endpoint devices.
Conduct device imaging, software packaging, patch management, and operating system upgrades.
Manage and support Microsoft Windows environments, Microsoft 365 applications, and endpoint security solutions.
Troubleshoot network connectivity, VPN, wireless, and access-related issues.
Coordinate hardware replacements, warranty claims, and break-fix activities.
Ensure service requests and incidents are resolved within agreed SLAs.
Maintain accurate documentation of customer environments, incidents, and resolutions.

Customer Engagement

Serve as the primary onsite technical representative for assigned customers.
Build strong relationships with customer IT teams and key stakeholders.
Conduct regular health checks and provide recommendations to improve endpoint performance, security, and user experience.
Deliver excellent customer service and ensure high customer satisfaction levels.
Escalate complex issues appropriately while maintaining ownership through resolution.

Pre-Sales & Sales Support

Partner with the Sales team during customer meetings, presentations, and technical discussions.
Understand customer business requirements and translate them into technical solutions.
Act as a trusted technical advisor throughout the sales cycle to help secure new business opportunities.

Required Qualifications

Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or related discipline.
Minimum 3–5 years of experience in desktop support, endpoint engineering, or workplace services.
Strong knowledge of:
Microsoft Windows 10/11
Microsoft 365 Suite
Active Directory
Azure Active Directory (Entra ID)
Microsoft Intune
Endpoint Manager
SCCM/MECM
VPN and networking fundamentals
Experience supporting enterprise desktop and laptop environments.
Hands-on experience with device deployment and endpoint management tools.

Preferred Qualifications

Interested applicants, please Email, and look for joanneloo@recruitexpress.com.sg

Joanne Loo Sze Min

EA Personnel Registration Number: R26160686

Recruit Express Pte Ltd

Company Reg No. 199601303W

EA License No. 99C4599

See also