Destination Staff

This is a remote position.

• Meets and exceeds guest expectations and ensures complete guest satisfaction;
  • Provides guests with port and tour information;
  • Distributes tour tickets and escorts tours
  • Socializes with guests when time permitting
  • Demonstrates genuine concern for guests’ well-being at all times
  • Proactive approach to problem solving
  • Assists Destination Service Manager with all administrative aspects of the tour office
  • Assists with the maintenance of an updated and accurate filing system for reference;
  • Responsible for sale of tours and private arrangements
  • Responsible for dispatch of tour buses and private cars
  • Assigns tour escorts
  • Coordinates other requirements for tours (water, lunch boxes etc)
  • Makes port descriptions, booking forms
  • Responsible for organization of guest debarkation briefings
  • Distributes internal tour information
  • Performs all other duties as requested by supervisor or as listed in SOP Manual – Front Office;
  • Onboard sales of tours
  • Assists Destination Services Manager with the induction of new destinations staff
  • Completes, participates and promotes the Signature Service Training Program
  • Monitor the practical application of the Company's policy, procedures and instructions.
  • Immediately report to the Master any instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement.
  • Participate in crew and passenger safety drills according to instructions from ship’s command
  • Complies with company safety and pollution prevention regulations;