Detergent Customer Success Consultant

Detergent Customer Success Consultant
Position summary
The Detergent Customer Success Consultant is responsible for building and maintaining strong relationships with Tommy's private branded detergent customers across the United States. This role serves as the primary point of contact for account visits, product support, and staff training, while also driving new business development by introducing Tommy's detergent offerings to prospective locations. The Detergent Relations Specialist collaborates cross-functionally with the Tommy's Support team and the Detergent Program Manager to ensure customer satisfaction, product quality, and continued program growth.
What can Tommy's offer you?

Base pay and eligibility for annual profit-sharing bonus
Full insurance package including Health, Dental, Vision, Accident, Life, Disability, Critical Illness, and Employee Assistance Program (EAP)
Dependent Care FSA with on-site Daycare options
401(k) match and complimentary financial planning services
Paid time off and paid holidays
Opportunity for continued education and tuition assistance
Valuable learning and development program
Significant ability to grow internally for motivated and strong performing team members
Fun, energetic, family-oriented work culture with an emphasis on team member morale
Growing nationwide brand and presence

Position responsibilities

Maintain relationships with all Tommy's private branded detergent customers by visiting their locations once per quarter to assist with wash quality address concerns, and staff training as it relates to detergents and Tommy’s equipment.
Manage all Tommy Car Wash Systems private branded detergent startups and collaborate closely with other Tommy’s startup teams.
Assist with the testing and implementation of new detergent products, relaying feedback to the Detergent Program Manager.
Assist with building out new detergent-related documentation such as SOPs, cost-per-car analyses, and internal documentation.
Collaborate with Tommy's Support team on issues private branded detergent customers are experiencing and provide solutions based on industry expertise.
Other duties as assigned; duties and responsibilities may change at any time with or without notice.

Position qualifications & candidate attributes

High School Diploma or equivalent required; associate or bachelor's degree in business, chemistry, or a related field preferred
2+ years of experience in account management, sales, or a customer-facing role; experience in the car wash or detergent/chemical industry a plus
Knowledge of car wash chemistry, detergent products, or wash quality principles preferred
Proven ability to build and maintain client relationships
Strong presentation and communication skills, both verbal and written
Self-motivated with the ability to work independently and manage a travel-heavy schedule
Willingness and ability to travel throughout the United States on a regular basis
Highly organized with strong attention to detail and effective time management skills
Proficient in Microsoft Office Suite or related software
Collaborative team player with strong problem-solving and critical thinking skills
High level of integrity and professionalism in all customer and internal interactions
Views customer care as a high priority; exhibits a positive, can-do attitude
Displays strong initiative and drive to identify gaps and fill them

Work environment and physical demands

This job operates in a professional office environment in addition to traveling to and from customer locations throughout the United States. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and operates. This role requires frequent travel, including driving and flying to customer sites.
To successfully perform the essential functions of this job, team member must be able to:

Work and commute in all weather conditions
Travel extensively throughout the United States, including overnight travel
Able to effectively communicate, listen, detect, converse with, discern, convey, express oneself and exchange information
Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers
Work in a fast-paced environment where they will often be multitasking
Move about inside the office as well as customer wash facilities
Operate standard office equipment
Constantly operate a computer and other office productivity machinery such as keyboard, copy machine and printer
Remain in a stationary position 50%+ of the time, alternating between sitting and standing
Drive between company locations and/or vendors or suppliers as needed while on job

Overview of Tommy Enterprises Companies:
Tommy's Express is an international franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.

Tommy’s Express Operations consists of a number of corporately owned Tommy’s Express car wash locations across the country. This is a quickly growing operation with intentions to open or acquire several new locations per year through the launch of Tommy’s Express Capital, a new private fund strategy.

Tommy Car Wash Systems (“TCWS”) is the power behind our Tommy’s Express equipment. TCWS is a team of passionate car wash professionals working to create opportunities for our partners to become the best car wash operators they can be. We provide modular building designs, robust stainless-steel car wash equipment, an advanced Wash Club license plate reader system, the Tommy Transporter belt, high performance wash detergents, and an industry-leading franchise opportunity. At Tommy Car Wash Systems, we have a solution for almost any size operator. Our team has assisted in the development of hundreds of some of the most successful car washes around the world. Together, Tommy’s Express and Tommy Car Wash Systems make up the Tommy’s Corporate brand, headquartered in Holland, MI.