Developer Support Associate (New Grad)
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
Location:
This role is based in Chicago. We are looking for local candidates who are excited to work on a hybrid schedule. There is a requirement to join a rotation for weekend shifts, in order to ensure we can deliver outstanding service, 24x7.
The Opportunity:
As a Developer Support Associate you will work closely with our customers to provide operative support, operational maintenance, and support services. This is an entry level position within the global Support Team with huge potential for growth into Developer Support Engineer, or other roles across Okta.
The Developer Support Associate (DSA) is the primary point of contact for all support related issues for Okta’s Customer Identity Cloud customers. This DSA acts as the voice of the customer to ensure technical support and best practice guidance are provided within published Service Level Agreement (SLA). In order to succeed in this team you must have the passion and energy to work in an entrepreneurial and fast paced environment. You love to collaborate, understand how to give and take constructive feedback and are always looking to make yourself and your peers better.
This role is geared for New Graduates, graduating between December 2025 and August 2026. Applicants must reside in Chicago.
Job Duties and Responsibilities:
- Support and maintain customers who have implemented the Customer Identity Cloud SaaS solution, resolving some technical, and all non-technical customer issues in a timely fashion and in line with Okta’s SLA.
- Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
- Work as part of our extended support team in a collaborative atmosphere, doing whatever it takes to exceed customer expectations.
- Collaborate with other departments in the company to achieve customer satisfaction.
Ideal Skills:
- Ability to quickly context-switch between multiple complex work streams.
- Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues.
- Customer-obsessed attitude — a customer advocate, always going the extra mile.
- Team player with solid cross-team communication skills.
- Technical Domain Focus: Knowledge of software development fundamentals and common architectures.
- Knowledge of HTTP, encryption, basic security concepts.
- Knowledge of one or more authentication or authorization concepts such as SSO or MFA.
- Some proficiency in at least one programming language, ideally JavaScript.
- There is a requirement to join a rotation for weekend shifts, in order to ensure we can deliver outstanding service, 24x7.
- Graduating between December 2025 - August 2026 with a Bachelor’s degree in Computer Science, Information Systems or related technical disciplines; equivalent related professional experience.
LI-Hybrid
P-1369_3544748
Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit:.
The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
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Skills
As published by greenhouse · 14 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (4)
- LinkedIn Profile optional
- Website optional
- If yes, please identify name of person / vendor and describe relationship / association: optional
- If yes, please describe: optional
Pick from a list (10)
- Are you legally authorized to work in the United States?
- Will you now, or in the future require sponsorship or immigration support for employment visa status (e.g., H-1B visa status)? -- For purposes of the following question “sponsorship or immigration support for an immigration-related employment benefit” means “an H-1B visa petition, an O-1 visa petition, an E-3 visa petition, F-1 STEM OPT support, TN status and ‘job flexibility benefits’ (also known as I-140 portability or Adjustment of Status portability) for long-delayed adjustment of status applications that have been pending for 180 days or longer.” (Please ask us if you are uncertain whether you may need immigration sponsorship or desire clarification.)
- Do you currently reside in the Chicago area (or surrounding suburbs) and are you open to working on a hybrid schedule?
- What year will you complete your degree?
- In what month do you anticipate graduating?
- To the best of your knowledge, do you have any family members / relatives or personal relationships at Okta or at any suppliers, partners, or vendors that have a business relationship with Okta? (For purposes of this question, a “family member / relative or personal relationship” is defined as close personal friends (including sexual and/or romantic relationships), close relatives (spouse, partner, children, cousins, aunts, uncles, nieces, nephews, grandparents or grandchildren), someone who lives in your household, or anyone else with whom you have a close enough personal relationship or connection that it could improperly bias your conduct or decision making or be perceived to be capable of impacting your conduct or decision making.
- Do you have any outside business activity(ies) (advisory, consulting, or board roles, or side businesses) that you would continue engaging in or plan to engage in if you joined Okta in this role?
- Have you worked for Okta in the past?
- I would like to be considered for future positions at Okta. optional
- I acknowledge and agree to the processing of my personal data in accordance with Okta's Privacy Policy (see below).