Development & Support Analyst
Role Overview:
Working as part of the IT team, this role supports the development and maintenance of Punch's business process applications. You will assist in scoping, developing, and delivering applications while also supporting end-users. Key responsibilities include writing and maintaining code, resolving bugs, monitoring application performance and stability, and supporting user feedback and reporting.
You will also work closely with the Development Manager to respond to development and support requests and participate in testing and validation of new functionality to ensure applications are reliable, effective, and aligned with business needs.
This is a office-based role located at our head office in Burton upon Trent.
What you'll get in return:
Competitive salary
Performance related annual bonus
Company pension
Life insurance
25 holiday days + bank holidays
Option to buy and sell holidays, plus long service days
Retail and leisure discount schemes
Health and wellbeing suite via Perkbox
Employee assistance programme via Perkbox
Free pay day drinks
Progression and development opportunities
Pub discount scheme
Accountabilities
- Assist in the full development lifecycle, including design, basic unit testing, user sign-off, documentation, training, and review, while supporting communication with key stakeholders and managing delivery expectations under supervision.
- Monitor and report on development progress, helping to ensure work is delivered within agreed timelines.
- Support the implementation of standardised reporting and business process solutions in line with the wider Business and IT Strategy.
- Contribute to the continuous improvement of applications to ensure solutions deliver the intended benefits and business value.