DevOps Engineer
Posted
Summary
DevOps engineer on the Cloud Service Desk (CSD) team, acting as the bridge between engineering and cloud infrastructure: running shift-based operational support, incident response, and deployment coordination across a hybrid AWS and Azure environment supporting Microsoft/.NET and Java application stacks.
We are looking for a DevOps Engineer to join our Cloud Service Desk (CSD) team, acting as the primary bridge between Cloud Infrastructure, Engineering, and IT Operations. This role combines hands-on DevOps engineering with Cloud Service Desk responsibilities, supporting business-critical applications and cloud platforms across a hybrid AWS and Azure environment.
The successful candidate will primarily work in a Cloud Service Desk shift model, providing operational support, incident response, infrastructure management, and deployment coordination for both Microsoft and Java-based application stacks. You will play a key role in ensuring platform availability, operational excellence, and seamless collaboration between engineering and infrastructure teams.
DevOps & Cloud Platform Support
- Act as the primary liaison between Engineering and Cloud Infrastructure teams, ensuring smooth deployment, support, and operational processes.
- Manage and support workloads across AWS and Azure cloud environments, including:
- AWS ECS, EKS, S3, CloudFront, EC2
- Azure IaaS, PaaS, and associated cloud services
- Support Microsoft (.NET) and Java application environments hosted across Windows and Linux platforms.
- Configure, maintain, and troubleshoot API Gateways, web servers, and application servers.
- Perform IAM access management, security policy administration, and lifecycle management activities.
- Investigate and resolve infrastructure, platform, application, and deployment issues across multi-cloud environments.
- Recommend and implement improvements to platform reliability, performance, security, and cost optimisation.
- Support CI/CD pipelines and change deployments within production and non-production environments.
- Participate in incident, change, problem, and release management activities.
Cloud Service Desk (CSD) Operations
- Primarily work within the Cloud Service Desk (CSD) shift structure, providing operational support for cloud-hosted services and applications.
- Act as an escalation point for 1st and 2nd Line Support teams on cloud, infrastructure, and application-related incidents.
- Monitor cloud services, application health, infrastructure alerts, and operational dashboards.
- Manage support tickets, requests, incidents, service restoration activities, and change records in accordance with ITIL best practices.
- Perform initial triage, root cause analysis, troubleshooting, and service recovery activities.
- Coordinate with Engineering, Infrastructure, Security, and Vendor teams during major incidents and production outages.
- Ensure adherence to SLA and KPI targets through timely resolution and effective communication.
- Participate in shift handovers and maintain operational documentation, runbooks, and knowledge base articles.
- Support maintenance activities, cloud platform upgrades, patching, and scheduled operational tasks.
- Contribute to continuous service improvement initiatives and operational automation.
- 3-5 years of experience in DevOps, Cloud Infrastructure, or Site Reliability roles or Cloud Operations roles
- Hands-on experience with AWS services (ECS, EKS, S3, CloudFront) and Azure
- Experience managing Windows-based EC2 instances alongside Linux environments
- Familiarity with both Microsoft/.NET and Java application stacks
- Experience with API gateways, web servers (e.g., IIS, Nginx, Apache), and application servers
- Working knowledge of IAM policies, access management, and lifecycle/retention policies
- Strong communication skills, comfortable working cross-functionally between engineering and infrastructure teams
- Experience with CI/CD pipelines and infrastructure-as-code (Terraform, CloudFormation, ARM/Bicep)
- Relevant AWS or Azure certifications
adm Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.
What they ask for
Required
- 3-5 years of experience in DevOps, Cloud Infrastructure, Site Reliability, or Cloud Operations roles
- Hands-on experience with AWS services (ECS, EKS, S3, CloudFront) and Azure
- Experience managing Windows-based EC2 instances alongside Linux environments
- Familiarity with both Microsoft/.NET and Java application stacks
- Experience with API gateways, web servers (e.g., IIS, Nginx, Apache), and application servers
- Working knowledge of IAM policies, access management, and lifecycle/retention policies
- Strong communication skills, comfortable working cross-functionally between engineering and infrastructure teams
- Experience with CI/CD pipelines and infrastructure-as-code (Terraform, CloudFormation, ARM/Bicep)
Preferred
- Relevant AWS or Azure certifications