DevOps Manager Telecom BSS/OSS (Application & Delivery Management)
Summary
The DevOps Manager will oversee the end-to-end lifecycle of Telecom BSS/OSS applications, managing onsite-offshore delivery teams and serving as the primary liaison for business and IT stakeholders. The role focuses on ensuring application stability, SLA compliance, and effective demand management within a multi-vendor telecom environment.
About the Role
We are looking for an experienced
DevOps Manager
to take end-to-end ownership of Telecom BSS/OSS application portfolio. This role combines application lifecycle management, onsite-offshore delivery leadership, and senior stakeholder engagement. You will be the primary point of contact between business/IT stakeholders and delivery teams, ensuring stability, SLA compliance, and continuous improvement across a multi-vendor telecom ecosystem. Key Responsibilities
Application & Delivery Management Own and manage Telecom BSS/OSS applications across full lifecycle (Run & Change). Ensure stability, performance, and continuous improvement of applications. Oversee incident, problem, change, and release management in coordination with operations and engineering teams. Drive adherence to SLAs, OLAs, and delivery KPIs. Stakeholder Management Act as the primary interface for business and IT stakeholders, including telecom customers, vendors, and internal leadership. Translate business requirements into actionable delivery plans. Conduct regular governance meetings, steering committees, and executive updates. Onsite-Offshore Coordination Lead and coordinate onsite and offshore teams for development, testing, and support activities. Ensure effective communication, workload distribution, and delivery accountability across locations. Optimize delivery efficiency through the right mix of onsite and offshore resources. Demand & Capacity Management Track and manage incoming demand across enhancements, new initiatives, and operational changes. Perform demand prioritization in alignment with business goals and capacity availability. Forecast resource needs and support staffing and ramp-up plans. Reporting & Governance Prepare and present status reports, dashboards, and risk assessments for senior management. Track milestones, dependencies, risks, and issues across programs. Ensure compliance with internal governance, audit, and security requirements. Required Skills & Experience
Domain & Technical Hands-on experience or strong domain understanding of Telecom BSS/OSS (e.g., CRM, Billing, Charging, Provisioning, Order Management, Inventory, Assurance). Good understanding of telecom operations, workflows, and integrations able to review and mentor teams in a multi-vendor telco ecosystem. Experience managing large-scale application portfolios in a Telco or Systems Integrator (SI) environment. Delivery & Leadership Proven experience in application management and service delivery roles. Strong people management and leadership skills across distributed teams. Experience working with managed services, AMS, or large transformation programs. Stakeholder & Communication Excellent stakeholder management and communication skills. Ability to communicate complex topics to non-technical and executive audiences. Experience working with global customers and multi-vendor environments. Process & Tools Strong understanding of ITIL / SDLC / Agile delivery models. Experience with demand tracking, project management, and reporting tools. Exposure to automation, DevOps, or service optimization initiatives is a plus. Qualifications
Bachelor's degree in Computer Science, Computer/Electronics Engineering, Information Technology, or a related discipline (preferred) Master's degree also welcome. Minimum 12+ years of experience, with
telecom domain experience mandatory . ITIL, PMP, SAFe, or Agile certifications preferred but not mandatory. Prior experience with Tier-1 / Tier-2 telecom operators is an advantage. Success Metrics
Application stability and SLA compliance Stakeholder satisfaction
We are looking for an experienced
DevOps Manager
to take end-to-end ownership of Telecom BSS/OSS application portfolio. This role combines application lifecycle management, onsite-offshore delivery leadership, and senior stakeholder engagement. You will be the primary point of contact between business/IT stakeholders and delivery teams, ensuring stability, SLA compliance, and continuous improvement across a multi-vendor telecom ecosystem. Key Responsibilities
Application & Delivery Management Own and manage Telecom BSS/OSS applications across full lifecycle (Run & Change). Ensure stability, performance, and continuous improvement of applications. Oversee incident, problem, change, and release management in coordination with operations and engineering teams. Drive adherence to SLAs, OLAs, and delivery KPIs. Stakeholder Management Act as the primary interface for business and IT stakeholders, including telecom customers, vendors, and internal leadership. Translate business requirements into actionable delivery plans. Conduct regular governance meetings, steering committees, and executive updates. Onsite-Offshore Coordination Lead and coordinate onsite and offshore teams for development, testing, and support activities. Ensure effective communication, workload distribution, and delivery accountability across locations. Optimize delivery efficiency through the right mix of onsite and offshore resources. Demand & Capacity Management Track and manage incoming demand across enhancements, new initiatives, and operational changes. Perform demand prioritization in alignment with business goals and capacity availability. Forecast resource needs and support staffing and ramp-up plans. Reporting & Governance Prepare and present status reports, dashboards, and risk assessments for senior management. Track milestones, dependencies, risks, and issues across programs. Ensure compliance with internal governance, audit, and security requirements. Required Skills & Experience
Domain & Technical Hands-on experience or strong domain understanding of Telecom BSS/OSS (e.g., CRM, Billing, Charging, Provisioning, Order Management, Inventory, Assurance). Good understanding of telecom operations, workflows, and integrations able to review and mentor teams in a multi-vendor telco ecosystem. Experience managing large-scale application portfolios in a Telco or Systems Integrator (SI) environment. Delivery & Leadership Proven experience in application management and service delivery roles. Strong people management and leadership skills across distributed teams. Experience working with managed services, AMS, or large transformation programs. Stakeholder & Communication Excellent stakeholder management and communication skills. Ability to communicate complex topics to non-technical and executive audiences. Experience working with global customers and multi-vendor environments. Process & Tools Strong understanding of ITIL / SDLC / Agile delivery models. Experience with demand tracking, project management, and reporting tools. Exposure to automation, DevOps, or service optimization initiatives is a plus. Qualifications
Bachelor's degree in Computer Science, Computer/Electronics Engineering, Information Technology, or a related discipline (preferred) Master's degree also welcome. Minimum 12+ years of experience, with
telecom domain experience mandatory . ITIL, PMP, SAFe, or Agile certifications preferred but not mandatory. Prior experience with Tier-1 / Tier-2 telecom operators is an advantage. Success Metrics
Application stability and SLA compliance Stakeholder satisfaction