DevOps Support Engineer Kubernetes - THE EDGE CONTRACTING SERVICES PTE. LTD.
Summary
A DevOps Support Engineer providing hands-on L2 support for business-critical production applications in Kubernetes and Microsoft Azure (AKS) environments. Day to day they investigate production incidents, analyse logs and metrics, troubleshoot pods, deployments, networking and databases, and coordinate with dev, infra and vendor teams to restore services, including 24/7 coverage.
Is it the application? A failed pod? The deployment? The database? The network? Or something sitting underneath the Kubernetes environment?
You're the engineer expected to help figure that out.
We're looking for a DevOps Support Engineer to support business-critical applications running across modern cloud and containerised environments.
This isn't a traditional helpdesk or ticket-routing support position. You'll be working closer to the engineering layer — investigating production incidents, analysing logs, troubleshooting Kubernetes workloads and working across application, infrastructure, network and database teams to restore services.
You don't necessarily need to be the person who designed the Kubernetes platform from scratch. But you should be comfortable getting hands-on when something isn't behaving as expected.
What you'll be doing- Provide hands-on L2 technical support for production applications and take ownership of incidents through investigation and resolution.
- Troubleshoot Kubernetes environments , including pods, deployments, services, container logs and application health.
- Investigate issues across the application, cloud/infrastructure, network and database layers to isolate the source of production problems.
- Support application deployments, releases and upgrades and investigate deployment failures.
- Analyse application and system logs, monitoring alerts and performance metrics to identify root causes.
- Work with Microsoft Azure environments , with exposure to Azure Kubernetes Service (AKS) highly advantageous.
- Perform SQL/database investigation where required to diagnose application or data-related issues.
- Work closely with Development, DevOps, Infrastructure and external vendors while retaining ownership of the initial technical investigation.
- Participate in incident management, RCA and continuous improvement of application stability and support processes.
- Support production environments that may require after-hours or 24/7 operational coverage.
- Hands-on experience supporting production applications in Kubernetes environments .
- Practical troubleshooting experience with pods, deployments, services and container/application logs.
- Experience with Microsoft Azure ; hands-on AKS experience would be highly advantageous.
- Strong understanding of Linux, application troubleshooting and production support.
- Experience with monitoring/logging tools such as Grafana, Prometheus, Kibana, Elasticsearch, Datadog or similar .
- Working knowledge of SQL and relational databases.
- Exposure to CI/CD, application deployments and release processes.
- Able to troubleshoot beyond the application itself and investigate potential network, infrastructure, database and configuration issues .