Devops Support Lead

Devops Support Lead Company: Piramal Finance Job Location: Bengaluru, Karnataka, India Employment Type: Full-time Experience Required: 8+ years Lead day-to-day DevOps support operations, managing incidents, service requests, troubleshooting, and operational activities across teams. Act as the primary escalation point for DevOps, deployment, environment, and infrastructure-related issues. Own release management activities, including deployment coordination, readiness checks, production deployments, validation, and rollback coordination. Coordinate with Development, QA, and Infrastructure teams to ensure smooth and controlled releases. Manage the DevOps on-call roster, ensuring adequate coverage and timely response to production incidents. Lead critical incident troubleshooting and ensure timely resolution within defined SLAs. Drive Root Cause Analysis (RCA), problem management, and permanent remediation of recurring issues. Monitor and manage the DevOps support ticket backlog, SLA adherence, incident trends, and operational KPIs. Identify repetitive manual activities and drive automation, self-service capabilities, and process improvements. Maintain and improve operational SOPs, runbooks, knowledge bases, and support processes. Mentor DevOps support engineers, ensuring effective workload distribution, technical guidance, and accountability. Drive continuous improvements in platform reliability, developer experience, deployment efficiency, and operational excellence. Must-Have Skills 8+ years of experience in DevOps, SRE, Cloud Infrastructure, or Production Support. Strong experience in DevOps operations and enterprise application support. Hands-on experience with CI/CD tools such as Jenkins, GitHub Actions, GitLab CI, or equivalent. Strong understanding of AWS and cloud infrastructure. Good working knowledge of Docker and Kubernetes. Strong troubleshooting skills across Linux, networking, CI/CD pipelines, deployments, and cloud infrastructure. Experience in release management and production support. Familiarity with monitoring and observability tools such as Prometheus, Grafana, ELK/Loki, or OpenTelemetry. Experience managing on-call operations, production incidents, and escalations. Strong understanding of Incident, Problem, Change, and Service Request Management. .