DGR Assistant Manager (63481)

SUMMARY:

The Store Assistant Manager supports the daily operation and performance of an assigned Goodwill NLA retail store by leading employees, coordinating production and sales-floor activities, monitoring productivity and service, and working alongside the team to meet operational goals. The position provides day-to-day supervision, coaching, and accountability while also performing retail, production, and customer-service functions as needed to maintain effective store operations.

The Assistant Manager supports the Store Manager in translating store goals and performance expectations into daily action and serves as the operational leader in the Manager's absence.

This role supports Goodwill NLA's mission of Improving People's Lives Through the Power of Work by helping create a productive and inclusive workplace and maximizing the value of donated goods to generate revenue that supports workforce programs and community services.

REPORTS TO:

DGR Store Manager (or designee)

ESSENTIAL DUTIES & RESPONSIBILITIES:

Daily Store Operations & Workflow

1. Coordinates daily store activities based on staffing, production goals, customer traffic, donation volume, merchandise needs, and operational priorities.
2. Plans and assigns daily work and adjusts assignments or priorities within assigned authority to maintain effective operations.
3. Monitors production, sales-floor conditions, customer service, and work completion throughout the shift and addresses routine operational barriers.
4. Performs retail, production, stocking, recovery, donation, register, and other operational duties alongside employees as needed.
5. Supports opening and closing procedures and ensures assigned operational and security requirements are completed.

Production & Merchandising

1. Coordinates the daily flow of donated merchandise through sorting, processing, pricing, staging, and placement on the sales floor.
2. Monitors production quantity and quality and helps ensure established goals and standards are consistently met.
3. Ensures merchandise is appropriately stocked, recovered, rotated, and removed in accordance with merchandising and product-cycle standards.
4. Reinforces established store layouts, signage, promotional, seasonal, and merchandising expectations.
5. Identifies recurring or significant merchandise-flow or production concerns and communicates them to the Store Manager.

Daily Performance & Team Leadership

1. Provides day-to-day supervision, direction, coaching, recognition, and feedback to assigned employees.
2. Trains and supports employees in job duties, systems, procedures, customer and donor service, safety, and performance expectations.
3. Monitors individual and team productivity, quality, service, and work completion and addresses routine performance barriers within assigned authority.
4. Addresses routine performance and conduct concerns and escalates significant or recurring matters as required.
5. Works alongside employees to model expectations, support workflow, and meet operational needs.

Customer, Donor & Cash Operations

1. Supports professional, respectful, and responsive customer and donor service and resolves routine service concerns.
2. Ensures register, cash-handling, deposit, refund, discount, and related procedures are followed during assigned shifts.
3. Helps maintain a clean, organized, welcoming, and accessible shopping and donation environment.
4. Reinforces inventory, loss-prevention, security, and asset-protection requirements.

Safety, Compliance & Leadership Support

1. Maintains a safe and orderly work environment and ensures employees follow applicable safety requirements and work practices.
2. Ensures accidents, injuries, safety concerns, property damage, suspected loss, and other incidents are promptly reported and appropriately escalated.
3. Transports employees for work-related medical evaluation, post-incident testing, or other required services when needed, in accordance with agency procedures.
4. Serves as the operational leader in the absence of the Store Manager, making day-to-day staffing, customer service, production, merchandising, and workflow decisions within assigned authority.
5. Supports scheduling, reporting, employee communication, operational planning, and other store activities as assigned by the Store Manager.
6. Attends required meetings, training, and professional development and performs other duties as assigned in support of store operations and the agency mission.