【DHL Malaysia 】Senior Operations Manager

Key activities :

• Manage the customer relationships to ensure customer service standards are achieved and continuously improved.
• Manage all contract financials (budgets, P&L, revenue streams, costs, etc).
• Manage and lead the operational teams. Assess and develop (where appropriate) team members in skill development and career management.
• Manage all warehouses HR, OH&S and team member welfare issues.
• Appropriately manage all warehouse human and equipment resource requirements.
• Develop customer relationship to assist in the achievement of additional revenue.
• Ensure all company policies and procedures are adhered to including warehouse / product security.
• Professionally represent the company in all forums
• Manage the customer relationships to ensure customer service standards are achieved and continuously improved.
• Manage all contract financials (budgets, P&L, revenue streams, costs, etc).
• Manage and lead the operational teams. Assess and develop (where appropriate) team members in skill development and career management.
• Manage all warehouses HR, OH&S and team member welfare issues.
• Appropriately manage all warehouse human and equipment resource requirements.
• Develop customer relationship to assist in the achievement of additional revenue.
• Ensure all company policies and procedures are adhered to including warehouse / product security.
• Professionally represent the company in all forums (meetings, seminars, courses and etc.).
• Continuously improve contract KPIs.
• Improve own skill base via internal / external training.
• Perform other tasks for which the person is trained, qualified and competent to perform, as directed by senior management.
• Manage warehouse housekeeping standards, ensuring high quality cleanliness.
• Liaise with internal / external customers as required.
• Attend out of hours call outs as required.
• Direct, control and motivate staff in all aspects affecting their work performance.
• Train subordinate on job duties and responsibilities, quality and safety.
• Ensure that overall operations comply with ISO 9001 & OHSAS 18001 practiced in DSC.
• Act as primary advisor to the management team on operation issue (e.g. problem solving, identification and escalation of significant Operation issues).
• Determine and coordinate corrective and preventative actions in support of the establishment, maintenance and continual improvement of the quality system within scope.
• Perform and coordinate internal safety briefing and system and regulatory compliance.
• Facilitate establishment, maintenance and continual improvement of the account/site Quality System
• Facilitate quality-related training programs
• Monthly tracking for team performance.
• Develop, distribute, and maintain regular or requested management reports.
• Work in concert with Operations Performance and Continuous Improvement teams.
• To perform any other duties assigned by immediate superiors.