Digital Account Manager

About the job:
- We are a growing digital marketing agency in Australia (Karma Media) looking for a technically savvy Digital Marketing Account Manager who wants to own client operations end-to-end.

About the Role:
- You will sit between our clients and our specialist team, making sure nothing gets lost, clients feel looked after, and projects move forward quickly.
- This is a client-facing operations role for someone who loves both hands-on marketing work and coordinating a team.

Key Responsibilities:
- Own client communication across WhatsApp and email.
- Manage new client onboarding from start to finish.
- Turn client requests into clear projects and internal tasks.
- Set up and troubleshoot Meta Business Manager, Pages, ad accounts, and Pixels.
- Assist with Google Ads, tracking, CRM, and landing page setup.
- Coordinate media buyers, designers, developers, and other specialists.
- Jump on Zoom calls with clients to resolve access or technical issues.
- Manage reporting dashboards and performance updates.
- Take ownership of problems and drive them through to resolution.

Requirements:
- Has digital marketing agency experience.
- Understands Meta Ads and Google Ads hands-on.
- Is highly comfortable with Meta Business Manager.
- Communicates confidently and professionally with senior clients.
- Loves operations and project management.
- Is comfortable with AI and modern marketing tools.
- Takes ownership rather than simply forwarding messages.

Location: Remote - United States, Australia, Philippines, Colombia

Skills required for this job:

• Account management