Digital Banking Application Support Engineer

Description

Experience range: 4 to 8 years

Key skills:

• Experience supporting digital banking platforms (Internet banking, mobile banking, OBDX, or similar solutions).
• Strong understanding of digital banking services, customer journeys, and banking operations.
• Experience troubleshooting application, transaction, and integration-related issues.
• Knowledge of REST APIs, middleware integrations, and backend banking systems.
• Experience with SQL queries, log analysis, and production issue investigation.
• Understanding of application monitoring tools and incident management processes.
• Familiarity with authentication, authorization, and security concepts in digital channels.
• Experience supporting high-availability production environments and performing root cause analysis.

Additional notes:

• Strong customer-focused mindset and troubleshooting skills.
• Banking domain experience is mandatory.
• Experience with Oracle Digital Banking Experience (OBDX) is highly preferred.
• Ability to support critical incidents and coordinate with multiple technology teams.