Digital Banking Application Support Engineer
Description
Experience range: 4 to 8 years
Key skills:
- Experience supporting digital banking platforms (Internet banking, mobile banking, OBDX, or similar solutions).
- Strong understanding of digital banking services, customer journeys, and banking operations.
- Experience troubleshooting application, transaction, and integration-related issues.
- Knowledge of REST APIs, middleware integrations, and backend banking systems.
- Experience with SQL queries, log analysis, and production issue investigation.
- Understanding of application monitoring tools and incident management processes.
- Familiarity with authentication, authorization, and security concepts in digital channels.
- Experience supporting high-availability production environments and performing root cause analysis.
Additional notes:
- Strong customer-focused mindset and troubleshooting skills.
- Banking domain experience is mandatory.
- Experience with Oracle Digital Banking Experience (OBDX) is highly preferred.
- Ability to support critical incidents and coordinate with multiple technology teams.