Digital Banking - Operations Support Officer (1-year-contract)

PRINCIPAL ACCOUNTABILITIES:

• Assist Product Managers in gathering, documenting, and consolidating business requirements from stakeholders

• Coordinate project activities, including scheduling meetings, preparing documentation, and tracking deliverables and timelines

• Support User Acceptance Testing (UAT), including test case preparation, test execution coordination, and defect tracking

• Assist in liaising with Risk and Compliance teams on product due diligence matters

• Maintain project documentation and ensure timely updates to project status reports

• Liaise with cross-functional teams (IT, operations, business units) to facilitate project progress

• Handle ad-hoc administrative and operational tasks as assigned

INCUMBENT REQUIREMENT:

• Bachelor's degree in Business, IT, or a related discipline

• 1–3 years of experience in project support, business analysis, or operational roles; banking/financial services experience is a plus

• Strong organizational and multitasking skills with keen attention to detail

• Demonstrated ability to solve problems independently with minimal supervision

• Fluent in Putonghua, with proficiency in both written and spoken English and Cantonese

• Proficiency in Microsoft Office; familiarity with project management tools (e.g., Jira, Confluence) is an advantage

• Exposure to or basic understanding of product due diligence processes is a plus

• A proactive team player with strong communication skills

Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.

All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.