Digital Banking Product Specialist
Summary
Maintains and improves a credit union’s digital banking platform by administering systems, coordinating with vendors, testing updates, and supporting members and staff with technical issues.
Under the direction of the Digital Services Product Manager, this position supports the administration, testing, communication, maintenance, and ongoing improvement of the credit union’s digital banking platform and related digital services. This role assists with digital banking system administration, product support, vendor coordination, issue tracking, release management, testing, documentation, and implementation activities.
The position assists members and employees with digital banking questions, troubleshoots issues, reviews vendor releases and system updates, supports testing and implementation efforts, identifies operational and member impact, and helps communicate relevant changes to employees and stakeholders. This position serves as a knowledgeable resource for digital banking functionality, procedures, release updates, product documentation, and member-facing digital service capabilities.