Digital Communications Officer – Content Design
Posted
Summary
A two-year fixed-term role in Ofgem's Digital Communications team writing, editing and publishing user-centred content for Ofgem.gov.uk. Day to day: using content management systems, working to publishing deadlines, and using web analytics and user feedback to improve content for the UK energy regulator's audiences.
- Job grade: Executive Officer
- Contract type: Fixed term
- Length of employment: 24 months
- Type of role: Communications / Marketing
- Working pattern: Flexible working, Full-time
- Number of jobs available: 1
Location
Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow.
About the job
Job summary
At a time when clear, accessible information is more important than ever, Ofgem is at the forefront of ensuring energy consumers have the knowledge they need to navigate a rapidly changing sector. We’re looking for a Digital Communications Officer to join us and help transform how we communicate with the public, making vital information clearer, more accessible and easier to understand. Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people. We’re offering a two-year fixed-term contract with the opportunity to make a meaningful impact on how one of Britain’s most important regulators connects with its audiences. You’ll join our Digital Communications team at an exciting time, contributing to the ongoing transformation of our digital presence. This is a fantastic role in which to bring your creativity and digital communications experience to an organisation whose work affects households and businesses across the country. You’ll become part of a collaborative communications environment, working alongside talented colleagues from across Ofgem. With the scope to influence how complex information is presented and help shape a more accessible, user-focused digital experience, you’ll have the satisfaction of knowing your work is making a genuine difference to the people who rely on our information. We’re looking for someone with experience in digital content design, writing and editing for online audiences, and working in a demanding communications environment. You’ll bring excellent attention to detail, strong analytical skills and the ability to build effective relationships, alongside a genuine enthusiasm for creating content that puts users first. Alongside the satisfaction of contributing to an important public mission, you’ll benefit from a supportive, multidisciplinary environment where collaboration and fresh thinking are encouraged. With flexible working, part-time arrangements and job-sharing considered, you’ll also have options to balance your professional and personal commitments while contributing to meaningful improvements in digital communication. We have a critical purpose to make energy regulation more accessible and understandable, breaking down complex information and helping consumers engage with the issues that matter to them. Bring your creativity and passion for user-centred content to the forefront of our digital transformation and help ensure vital information reaches the people who need it. Read on and find out more. |
Job description
Key Responsibilities:
- Develop, review, write, edit and publish content to strict deadlines using content management systems.
- Support the timely delivery of communications campaigns, managing digital content from ideation to launch.
- Make sure that Ofgem.gov.uk content is user-centred, aligns to business objectives and consistently meets publishing standards.
- Use analytical skills and work with colleagues to develop and use insight, interpreting research to better understand user needs and improve content based on data and user feedback.
- Provide content expertise and advice to Ofgem colleagues.
- Some out of hours working will be required as part of a shared duty rota.
Person specification
Essential Criteria:
- Experience of writing and editing content, especially for an online audience, using content design principles. (LEAD CRITERIA)
- Experience of working in a challenging communications role, with demonstrable previous experience in content management. (LEAD CRITERIA)
- Exceptional attention to detail and the ability to work calmly even when faced with fast-paced, high-pressure situations.
- Ability to interact with stakeholders at a variety of levels and across functions, and to manage client expectations to ensure objectives are met.
- Experience of using web traffic and behavioural analytics, converting data to insight with the ability to report in various formats.
Desirable Criteria:
- Understanding of social media and other communications channels, integrating content into wider campaigns.
- Experience of working in government communications, or on GOV.UK, adhering to Government Digital Service (GDS) design principles.
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Working Together
- Delivering at Pace
Benefits
Alongside your salary of £26,694, OFGEM contributes
£7,733 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides (opens in a new window).
Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
When you press the ‘Apply now’ button you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.
You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ ].
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a basic (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the
Civil Service People Plan (opens in a new window)
and the
Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available.
You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : Sabrina Wilson
- Email : recruitment@ofgem.gov.uk
Recruitment team
- Email : recruitment@ofgem.gov.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.
Attachments
| Role Profile_Digital Communications Officer - Content Design Opens in new window (pdf, 168kB) |
| Digital Communications Officer - Content Desig - Candidate Pack Opens in new window (pdf, 942kB) |
| Terms and Conditions Opens in new window (pdf, 335kB) |
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