Digital CX Solutions Specialist

The Digital CX Solutions Specialist’s primary function is to serve as one of the primary technical drivers, support and subject matter experts on for all online giving solutions, surveys, event registrations, online auctions and Salesforce Marketing Cloud for the Technology and Advancement Solutions team along with the Strategic Marketing Team. A general understanding of computer and smart device applications, troubleshooting and problem solving, customer support, data integrity and analytics is required.

Duties and Responsibilities

1. Support and develop the usage of Salesforce Marketing Cloud solutions including email management, journeys and analytics
2. Execute technical service requests for applications and web tools
3. Create and support all online giving solutions
4. Generate Event Registration reports
5. Create Online Surveys
6. Set up and support online auctions
7. Maintenance of the WVU Foundation solutions, applications, websites, etc.
8. Partner with 3rd party vendors to ensure platforms are functioning accurately
9. Participate in testing, training, documentation and implementation of new solutions
10. Respond to application system problems and make necessary corrections/modifications or engage appropriate staff for a resolution
11. Participate in data integrity functions
12. Participate in the interaction of other data technicians in the collection, maintenance, and interpretation of data
13. Improves personal and professional technical knowledge and expertise
14. Work closely with the Technology and Strategic Marketing departments to ensure that Technology’s and the Foundation’s goals are being achieved