Digital Delivery Specialist

Digital Delivery Specialist

As a Digital Delivery Specialist, you will be responsible for the hands-on execution of digital marketing assets and campaigns across web, intranet, marketing automation platforms, and other tools as required. You will work within a shared-services team, ensuring every deliverable meets brand, accessibility, and privacy standards. You will collaborate with cross-functional teams, follow established processes, and contribute to continuous improvement in digital delivery.

Key Responsibilities

Digital Asset Production & Execution

• Build, update, and publish digital content using one or several enterprise Martech platforms (such as Sitecore for WSP.com, Oracle-Eloqua for Digital Marketing Automation, Unily for Canopy, and others).
• Execute campaign setups, asset uploads, and QA checks to ensure accuracy and compliance.
• Apply brand guidelines, accessibility standards, and privacy requirements to all deliverables.

Intake, Triage & Workflow Management

• Receive and process digital requests via intake systems, ensuring clear communication of status and timelines.
• Follow established operating procedures for triage, production, QA, and release.

Technical Troubleshooting

• Identify and resolve technical issues related to publishing, campaign execution, or platform functionality.
• Escalate complex issues to senior team members, documenting issues for resolutions and future reference.

Quality Assurance

• Conduct thorough QA reviews of digital assets prior to publishing, checking for errors, broken links, and compliance.
• Participate in peer reviews and contribute to maintaining high standards of quality.

Collaboration & Communication

• Work closely with MarCom teams, Product Owners, and other contributors to deliver cohesive digital experiences.
• Communicate progress, blockers, and learnings to the team and stakeholders.

Continuous Improvement

• Provide feedback on processes, templates, and tools to support ongoing optimization.
• Participate in training and enablement sessions to stay current with best practices and platform updates.

Qualifications

• 2+ years of hands-on experience in digital marketing production, web publishing, or marketing automation.
• Proficiency with enterprise Martech platforms (e.g., web CMS, marketing automation, analytics).
• Strong attention to detail and commitment to quality, brand, accessibility, and privacy standards.
• Ability to follow structured processes and meet deadlines in a fast-paced environment.
• Effective communicator and team player.
• Bachelor’s degree in Marketing, Digital Media, Communications, or related field (or equivalent experience).
• Certifications in relevant platforms or agile methodologies are a plus.
• Strong English language skills.

Success Metrics

• Timely and accurate delivery of digital assets and campaigns.
• High quality and compliance of published content.
• Effective resolution of technical issues with minimal escalation.
• Positive feedback from stakeholders and team members.
• Contribution to process improvements and team knowledge base.