Harman

Discussion

Digital End User Services, Site Administration & VIP Support

Introduction: A Career at HARMAN Corporate

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate, you are integral to our company’s award-winning success.

  • Enrich your managerial and organizational talents – from finance, quality, and supply chain to human resources, IT, sales, and strategy
  • Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development
  • Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader

About the Role

This Digital End User Services role delivers high-quality support to end users and white-glove VIP support at assigned HARMAN locations. This role serves as the local technology ambassador, ensuring a seamless, secure, and modern digital workplace experience while acting as onsite hands-and-feet support for centralized IT tower teams.

What You Will Do

  • Provide high-touch End User Services (EUS) support for onsite and remote users, including executives and VIPs
  • Resolve incidents and service requests related to desktops, laptops, peripherals, collaboration tools, and Microsoft 365
  • Deliver white-glove VIP support with professionalism, discretion, and adherence to ITIL processes
  • Serve as onsite hands-and-feet support for centralized IT teams, performing physical tasks under remote guidance
  • Troubleshoot complex EUS issues using strong knowledge of Windows, macOS, Linux, networking, DNS, and DHCP
  • Partner with Corporate IT to support site initiatives, technology refreshes, and operational improvements

What You Need to Be Successful

  • 5–8 years of experience in end-user computing, desktop support, or site IT support roles
  • Strong working knowledge of Windows, macOS, and Linux operating systems
  • Hands-on experience with Microsoft 365, including Office applications and Microsoft Teams
  • Experience with endpoint management and OS deployment tools such as Microsoft Configuration Manager (MCM) and Intune
  • MDM experience supporting iOS and Android devices, including enrollment, policy enforcement, and troubleshooting
  • Strong understanding of networking fundamentals, including TCP/IP, DNS, and DHCP, for effective EUS troubleshooting
  • Experience supporting executive or C-level users.

Bonus Points if You Have

  • ITIL certification or formal IT service management training
  • Experience supporting manufacturing, R&D, or corporate campus environments
  • Familiarity with conference room and collaboration hardware
  • Experience working in a globally distributed enterprise IT environment

What Makes You Eligible

  • Willingness to work onsite at a HARMAN location
  • Ability to participate in an on-call environment as required to support business operations

What We Offer

  • Ability to work from an office in Stamford, Connecticut
  • Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
  • Extensive training opportunities through our own HARMAN University
  • Competitive wellness benefits
  • Tuition Reimbursement
  • Access to HARMAN Campus Fitness Center and Cafeteria
  • “Be Brilliant” employee recognition and rewards program
  • An inclusive and diverse work environment that fosters and encourages professional and personal development

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