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peopleworth

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Digital Learning Delivery Manager (Course Delivery, EdTech)

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At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.

Role Overview

We are seeking an experienced Delivery Manager to lead the successful operational delivery of education and learning programmes. This role is responsible for managing cross-functional delivery teams, driving high-quality learner experiences, supporting stakeholder relationships, and ensuring programmes are delivered efficiently and effectively. The successful candidate will play a key role in continuous improvement, operational excellence, and achieving positive learner outcomes.

Key Responsibilities

  • Develop and implement effective processes to support high-quality programme delivery
  • Lead and manage programme coordinators, facilitators, mentors, and other delivery team members
  • Act as the escalation point for complex programme and learner-related challenges
  • Collaborate with learner support teams to ensure excellent participant outcomes
  • Coordinate facilitators and mentors to ensure successful programme delivery
  • Support the recruitment, onboarding, engagement, and retention of facilitators
  • Monitor programme performance and analyse operational data to identify improvements
  • Build and maintain strong relationships with key stakeholders and programme partners
  • Work collaboratively across teams to achieve delivery objectives and shared outcomes
  • Identify, prioritise, and manage operational risks throughout programme delivery
  • Contribute to the development of scalable systems, processes, and operational assets
  • Represent programme needs and stakeholder feedback in planning and operational discussions

Requirements

  • Demonstrated experience managing programme delivery within higher education, professional learning, training, or related environments
  • Experience leading and developing multidisciplinary teams
  • Strong operational management and process improvement capabilities
  • Demonstrated ability to resolve complex challenges and manage escalations effectively
  • Experience working with mentors, facilitators, coaches, or learner support professionals
  • Strong stakeholder management and relationship-building skills
  • Excellent analytical, reporting, and decision-making abilities
  • Ability to identify and manage operational risks proactively
  • Strong communication and collaboration skills across diverse stakeholder groups
  • Demonstrated commitment to delivering exceptional learner, customer, or participant experiences
  • Ability to work effectively in fast-paced and evolving environments
  • Experience balancing quality outcomes with commercial and operational objectives

Benefits

Collaborative, people-centred performance culture

Opportunities to grow in a fast-paced environment

Exposure to innovative learning and development programmes

Opportunity to contribute to meaningful learner and career outcomes

Our Recruitment Process
The peopleworth Employer Group follows a fair, transparent, and multi stage recruitment process designed to ensure mutual fit.

  1. Application Submission: Complete the online form and answer brief application questions.
  2. Initial Screening: Your application is reviewed for role alignment; successful candidates move to the longlist.
  3. Video Interview Stage: You will be invited to record short responses to 3 to 4 role specific questions.
  4. Live Interviews: Shortlisted candidates join first round interviews and, where applicable, further rounds depending on the role.
  5. Final Shortlist and Verification: Reference and background checks are completed.
  6. Offer and Contracting: Successful candidates receive formal offers and contract documents.
  7. Pre boarding and Onboarding: Once accepted, you will complete a pre boarding process before officially joining your employing organisation within the Employer Group.

Throughout every stage, we value clear communication, respectful engagement and timely feedback.

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What this application asks

workable

First name, Last name, Email, Headline, Phone, Address, Photo, WhatsApp Number (use country code starting with +), Education, Experience, Summary, Resume, Cover letter, Salary Expectations, expressed in your local currency, indicated per annum., Notice Period / Availability to take on this opportunity if you are successful., How many hours are you available to commit to a new role (keep in mind that this question does not reflect the role's capacity - please see advert for details), This process may require the submission of a short video interview, likely as a first round. This is a critically important part of our standard hiring processes., In which country do you intend to work (where you have working rights)? Note that the employer cannot provide sponsorship to any candidate who does not have working rights via residency or an appropriate visa., What are your work preferences from the list below? (Note that this does not guarantee that the employer will be able to accommodate)

  • Do you have experience managing the delivery of education, training, or learning programmes? yes / no
  • How many years of team leadership experience do you have?
  • Have you managed facilitators, mentors, coaches, or programme support teams? yes / no
  • Describe your experience managing operational escalations and learner or customer issues. written answer
  • Do you have experience analysing programme or operational performance data? yes / no
  • Please provide an example of a process improvement you implemented that improved delivery outcomes. written answer
  • Have you worked with multiple internal and external stakeholders simultaneously? yes / no
  • What experience do you have managing programme risks and ensuring successful delivery outcomes? written answer
  • Do you have experience working within higher education, workforce development, or professional learning environments? yes / no
  • What would be your approach to maintaining a high-quality learner experience while balancing operational requirements? written answer
  • Our hiring member for this role is FourthRev (www.fourthrev.com).  Are you comfortable with sharing your application and details with them accordingly via this application? yes / no

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