Digital Marketing Account Manager
About the job
We're a growing digital marketing agency in Australia (Karma Media) looking for a technically savvy Digital Marketing Account Manager who wants to own client operations end-to-end.About the Role:You'll sit between our clients and our specialist team, making sure nothing gets lost, clients feel looked after, and projects move forward quickly. This is a client-facing operations role for someone who loves both hands-on marketing work and coordinating a team.Key Responsibilities:
Own client communication across WhatsApp and email
Manage new client onboarding from start to finish
Turn client requests into clear projects and internal tasks
Set up and troubleshoot Meta Business Manager, Pages, ad accounts, and Pixels
Assist with Google Ads, tracking, CRM, and landing page setup
Coordinate media buyers, designers, developers, and other specialists
Jump on Zoom calls with clients to resolve access or technical issues
Manage reporting dashboards and performance updates
Take ownership of problems and drive them through to resolution
We're looking for someone who:
Has digital marketing agency experience
Understands Meta Ads and Google Ads hands-on
Is highly comfortable with Meta Business Manager
Communicates confidently and professionally with senior clients
Loves operations and project management
Is comfortable with AI and modern marketing tools
Takes ownership rather than simply forwarding messages
Location: Remote - Australia, United States, Philippines
Skills required for this job:
- Account management
- Digital marketing