Digital Marketing Expert - English speaker

• You will work in Lisbon, Portugal
• 2000€ Welcome Bonus
• Experience required
• Recruitment Process: Easy online recruitment process (phone call interview)

We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included.

About the project:

B2B support to the company's advertisers. Your responsibilities include managing and resolving product troubleshooting and provide customer support related to the company advertising products.

Key Responsibilities:

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
• Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels
• Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
• Partner with inhouse technical specialists to educate advertisers on product features and common issue types

Requirements:

• English level C1 / C2
• Experience in Digital Marketing
• Experience on paid campaign management is mandatory.
• Degree in Marketing or related field.
• Experience in a Contact Centre, Service program for any Advertising Tech company.
• Have a strong customer service-oriented skill.
• Fluency with any social media products usage and basic understanding of digital advertising.

What you will gain:

• Full time contract
• Welcome Bonus: 2000€
• Base salary (gross): 920€/month
• Complexity bonus: 40€/month
• Meal allowance: 7.23€/per working day (paid in meal card)
• Health insurance

Note: EU citizenship or full working rights are required

Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.