Digital Marketing Manager

Job Type: Full-time
Work Mode: On-site
Salary: ₦400,000 – ₦500,000 Net Monthly

About the Role

Our client, a fast-growing cosmetics brand focused on helping women feel confident, bold, and empowered, is seeking exceptional talent to grow with their vibrant beauty brand. This role manages customer engagement and order fulfilment across all communication channels.

Key Responsibilities

• Respond to customer enquiries across WhatsApp, Instagram, social media, email, and phone
• Assist customers with product enquiries, recommendations, pricing, availability, and orders
• Create and process customer orders through the e-commerce/order management system
• Make outbound calls to confirm orders, clarify information, and provide updates
• Confirm customer availability and delivery addresses
• Coordinate communication between customers and the delivery/logistics team
• Follow up on pending, delayed, or completed orders
• Handle customer complaints professionally, escalating complex issues as needed
• Maintain accurate customer and order records
• Follow up post-delivery to ensure customer satisfaction
• Maintain a professional and helpful tone across all interactions

Requirements

• 2–3 years' experience in customer service, customer support, sales, e-commerce, or related role
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Comfortable communicating via WhatsApp, social media, email, and phone
• Good computer skills; ability to learn e-commerce/order management systems
• Strong attention to detail, particularly with order processing
• Ability to multitask and manage multiple customer conversations
• Patient, proactive, organized, and solution-oriented
• Experience in E-commerce or FMCG is highly desirable
• Candidates living in/around Ogudu is strongly preferred

How to Apply

Apply via: https://forms.gle/StfAdUsJgnM4vyEN6