Digital Navigator (CMHA Residents Only)

Under the direction of the Deputy Director of Information Technology or designee, the Digital Navigator will provide technical support to CMHA residents. Technical support includes assisting residents in connecting devices (computers, laptops, phones, smart TVs, etc.) to Wi-Fi networks, as well as providing on-site and remote Wi-Fi troubleshooting services to residents. The incumbent will also work with community partners and volunteers to develop and deliver digital literacy training to CMHA residents and will assist in searching for grants to help CMHA residents obtain devices and connectivity at affordable prices.

Essential Duties and Responsibilities

• Lead one-to-one and group digital skills training sessions;
• Provide outreach to CMHA communities through representation at meetings and other events;
• Coach residents to use their home internet services in order to meet their internet use priorities and goals. This may include in-person, phone, and online interactions, as well as referrals to sources of additional digital skill training;
• Advise residents about free or affordable home internet service options for which they may qualify, assist clients to apply for services;
• Knowledge of public speaking and publicity techniques sufficient to plan or conduct conference or training sessions;
• Performs other related duties as assigned.

Skills

• Ability to accurately and comfortably communicate technical information to non-technical individuals.
• Ability to install, configure and maintain personal computers, networks, and related hardware and software.
• Knowledge of computer and/or network security systems, applications, procedures, and techniques.
• Demonstrated ability to prioritize and perform a variety of concurrent tasks with minimal direction.
• Ability to identify and resolve computer system malfunctions and operations problems.
• Ability to learn and support new systems and applications.
• Excellent organizational, interpersonal, and communication skills, both written and oral.

The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job will be considered.

Education and/or Experience

• High School Diploma or equivalent is required. Associate’s Degree (A.A.) or equivalent from a two-year college in Information Systems or related field preferred.
• Applicants must be current CMHA residents with a positive standing.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

COVID-19 Vaccination Information

• The Cuyahoga Metropolitan Housing Authority requires evidence of full COVID-19 vaccination for newly hired employees. * * CMHA will consider requests for reasonable accommodation for religious or medical reasons as required under applicable law. For more information, please contact CMHA’s Human Resources at 216-348-5030 (voice) or email HRDir@cmha.net. * The Americans with Disabilities Act ("ADA") requires CMHA to maintain confidentiality of employee medical information. Any information provided will be kept confidential and will be stored separately from the employee’s personnel files as required under the ADA.