Digital Operations/Call Center Representative

Basic Qualifications

Education/Training: A high school diploma or equivalent with an emphasis in a business curriculum; specialized banking education and training will be beneficial.

Skill(s): Moderate reading, writing, and mathematics skills; proficient grammar skills; proficient interpersonal relations and communicative skills; moderate PC skills; moderate analytical skills; demonstrated knowledge of features, benefits, and operating procedures relating to bank products and services; visual and auditory skills.

Experience: A minimum of one (1) year of experience in related banking positions, along with a solid understanding of bank products, services, and core banking systems is required.

EOE, including Disability/Veterans

General Responsibilities

Responsible for providing customer service to incoming callers by either providing an answer personally or directing the caller to the appropriate department; coordinating the completion of various work tasks within the department as well as with other bank departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information; abiding by current laws and organizational policies and procedures.