Digital Payment Services Specialist II
Summary
Supports digital payment operations for a credit union, troubleshooting systems, coordinating with vendors, and monitoring fraud to improve member experience and internal processes.
The Digital Payment Services Specialist II provides operational support across multiple departments, with a strong focus on Retail operations, while helping improve processes that enhance efficiency, employee experience, and member satisfaction. This role performs all responsibilities of a Digital Payment Services Specialist I and takes on additional duties related to troubleshooting, vendor coordination, system support, fraud monitoring, and process improvement.