Digital Platform Director

The Business Delivery Services Director role is accountable for the delivery of a full lifecycle of a specific set of IT services within their Business Capability Framework (BCF) Portfolio, Platform, or Transversal team. Creates and owns a strategic long-term roadmap for the portfolio of applications within the BCF, Platform, or Transversal team, based on industry best & up to date practices/technologies. The role is accountable to the Business Delivery Services Senior Director for the delivery of those services.

The role has three dimensions of accountability:

• (Operational accountability) Accountability for the effective and efficient delivery of the full cycle of the Business Capabilities defined and the management of the Business Delivery Services teams in the BCF tower, Platform, or Transversal team , and providing a single point of accountability for the Segments globally for any Development and/or Service-related issues

• Member of the Business Delivery Services Management team and fully accountable end-to-end for product teams under their BCF.

• (Strategic accountability) Accountability and ownership of the strategic mid/long-term roadmap, lifecycle management, and security compliance of the Applications portfolio

What will be your key responsibilities?

• Accountability for the delivery of BDS Services, engaging with Segments functional experts and business partners to understand the demand and deliver adequate solutions, including liaising with Infrastructure leads or managers for deploying adequate technology solutions that will serve the purpose of Applications in the Core Applications solutions and adherence to the agreed SLAs, KPIs, and business metrics

• Financial management (forecasting/optimising/delivering against budgets) for area(s) of responsibility

• Accountable for the performance of the 3rd-party partner within their BDS Portfolio

• Fully accountable to deliver an Agile/DevSecOps Mindset across their BDS portfolio, including transformational initiatives

• Be the central accountable functional subject matter expert and design authority for their BDS Portfolio

• Accountable for service reviews for their BDS Portfolio and for all service take-ons for new applications to the Portfolio

• Accountable for security compliance, data privacy, and audit compliance for their BDS portfolio

• Ownership of the application's full lifecycle management and performance

• Accountable for all ITIL, Development, and Architecture process compliance within their BDS Portfolio

• Accountability for operational excellence within their BDS Portfolio

• Ensuring adherence to SLA’s and that all Portfolio risks are being adequately managed

• Work with Segments to provide an operational interface to the business

• Collaborate with projects according to Mars DT signature processes

• Coaching and development of talent within their team

• Lead their associates in their roles in the delivery and maintenance of the BDS portfolio

• In partnership with Segments, engage with business units within their function(s). The scope would include Development, SLA’s, and customer service and processes

• Responsible for building and maintaining ‘Business Delivery Services’ hub capabilities with direct line manager responsibilities for associates based on their hub site

• Participation in Governance meetings at a director/peer/manager level

• Propose and investigate new areas of improvement or further opportunity

• Manage delivery of new services, functionality, or process improvement within BDS through formal Service Introduction processes

• Support delivery milestones using defined standard processes that meet agreed quality standards

• Manage support processes within the global support framework

• Deliver and report on SLA’s and adhere to ITIL standards

• Ensure capability succession plans exist for both associates and the 3rd-party partner and that, for associates, it meets career development wishes and matches the long-term capability requirements for BDS

• Coordinate with the Product managers in each region on application Development & service delivery/support matters

• Line management of their direct reports

• Provide senior management escalation and communication of major issues

• Global responsibility for Business Functional Capability as Service Manager, including Escalation for changes & approvals, global service reviews

• Accountable for the Disaster Recovery Exercise for Services owned and related crisis management

• Promote initiatives that improve global Service Performance, Availability, and Housekeeping

• Accountable for the creation, maintenance, and updating of all relevant documentation

• Coordinate global initiatives to improve processes & ways of working

Qualifications:

• Should have a proven track record of delivering results in at least two of the following three areas:

• Line management

• Application delivery (project or program level)

• Application support processes

• Knowledge of the Mars Segments application environment, ideally within their business functional area

• Fluent English

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