Digital Platform Manager
Posted Updated
Job Description
- Strong understanding of digital platforms, product development, business processes, customer journeys, and technology-enabled operations.
- Strong knowledge of digital strategy, product lifecycle, roadmap management, prioritization, MVPs, releases, and continuous product enhancement.
- Ability to translate business strategy, customer needs, and market insights into digital capabilities, product requirements, and development priorities.
- Strong business analysis and process design skills, including requirement gathering, process mapping, gap analysis, and solution design.
- Ability to develop clear BRDs, functional requirements, user stories, acceptance criteria, and requirement traceability.
- Strong project and delivery management skills, with knowledge of Agile, Waterfall, Hybrid, Scrum, UAT, go-live, and post-implementation processes.
- Ability to manage project scope, timelines, dependencies, risks, issues, resources, and stakeholder expectations throughout the project lifecycle.
- Strong understanding of customer, partner, store, transaction, and market insights, with the ability to translate insights into prioritized platform improvements.
- Sufficient understanding of technology and architecture, including APIs, system integration, databases, cloud, security, infrastructure, performance, scalability, and data requirements.
- Strong business orientation, analytical and structured thinking, with the ability to communicate effectively in Bahasa Indonesia and English and collaborate with Technology and cross-functional teams.
- Bachelor’s degree in Business, Information Technology, Computer Science, Engineering, or a related field is preferred.
- 5–7 years of experience in Digital Product, Digital Platform, Program Management, Project Management, or a related role, preferably within a digital or technology-driven environment.
- Proven experience managing digital enhancement or system implementation projects from initiation through post-implementation.
- Experience developing and managing product or platform roadmaps based on business priorities and user needs.
- Experience translating business and operational requirements into functional and system requirements.
- Experience working closely with Technology teams, developers, system architects, vendors, and business stakeholders.
- Experience managing PRD, requirement traceability, UAT, go-live readiness, stabilization, and post-implementation review.
- Experience with consumer applications, POS systems, marketplaces, e-commerce, CRM, loyalty, or B2B2C platforms is preferred.
- Experience in automotive, retail, distribution, marketplace, e-commerce, or technology-enabled businesses is an advantage.