Digital Platform Operations & Analytics Manager

At Franklin Templeton, we believe success is built through powerful partnerships. As a forward thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting edge strategies and deep insights to unlock opportunities for long term wealth creation. Our talented, global teams bring expertise that is both broad and unique.

From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients’ success.

About the department

The Global Social Media team is seeking a platform operations and analytics
specialist to own the technology, governance, controls and measurement
infrastructure supporting our global social media channels. This is not a content creation or social media community-management role. The position focuses on enterprise publishing platforms, workflow optimisation, data and reporting, vendor management, access governance, compliance controls and operational risk. Working closely with Content, Campaigns, Compliance, Technology, Security and Analytics teams, this role ensures that our social media technology ecosystem operates efficiently, securely and compliantly across global markets.

How you will add value

Platform Technology & Operations

• Own the day-to-day operation and continuous improvement of enterprise social media publishing and governance platforms.
• Manage platform configuration, integrations, user access, permissions and controls.
• Oversee technology vendors, service performance, platform roadmaps and contract relationships.
• Design and optimise global publishing, approval and compliance workflows.
• Establish and maintain taxonomy, tagging, data-quality and reporting
  standards.
• Partner with Technology and Security teams on platform integrations, access governance and technical risk.
• Troubleshoot operational issues and coordinate their resolution with internal teams and external vendors.

Analytics, Measurement & Operational Optimisation

• Lead the partnership with analytics teams to develop dashboards, KPIs and measurement frameworks across global social media channels.
• Collaborate with analytics and reporting partners to ensure consistent and reliable measurement across platforms, markets and campaigns.
• Analyse channel, audience and campaign data to identify trends and
  optimisation opportunities.
• Translate data into clear insights and recommendations for stakeholders and leadership.
• Improve reporting efficiency through automation and artificial intelligence.
• Support testing and measurement, while partnering with Content and Campaign teams on implementation.
• Monitor platform changes and assess their operational, data and governance implications.

Governance, Controls & Risk Management

• Own publishing governance, approval workflows and operational controls.
• Maintain appropriate records and support regulatory and compliance
  requirements.
• Manage user access, permissions and periodic access reviews.
• Identify and mitigate platform, process, data and vendor risks.
• Evaluate new platform capabilities and technology solutions.
• Develop operating procedures, documentation and governance standards.

What will help you be successful in this role

Experience, Education & Certifications

• Managing enterprise publishing, social media technology, marketing
  technology or digital platform operations.
• Experience in financial services or regulated industries.
• Demonstrable ownership of platform governance, workflow design, user access, controls and vendor relationships.
• Developing reporting and measurement frameworks.

Technical Skills

• Hands on experience with enterprise publishing or social media platforms such as Sprout, Hearsay, LinkedIn, X, YouTube, Reddit, Instagram, Facebook, and TikTok,ON24 and Brightcove.
• Strong dashboard, reporting and data-analysis capabilities.
• Knowledge of content tagging, taxonomy, data quality and measurement structures.
• Strong artificial intelligence and workflow automation experience.
• Understanding of security, compliance, and platform governance.
• Managing platform integrations or working with technical teams would be advantageous.

Soft Skills

• Strong stakeholder management skills.
• Excellent communication and influencing abilities.
• Analytical and data-driven approach.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities effectively.

Work Schedule & Location

Location: London with 4 days per week in the office.

#LI-EUR

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

As part of our commitment to fostering a diverse and inclusive work environment, we welcome applicants with flexible working arrangements in their current roles or those seeking a flexible working pattern. We encourage you to communicate any preferences for flexible working so that we can consider this during our hiring process. Additionally, returners – individuals who have taken a break from work – are also encouraged to explore our job opportunities.

As a registered UK Disability Confident Committed Employer, we encourage you to disclose if you consider yourself to have a disability as part of your application. This information enables us to provide the necessary support and leverage your unique talents effectively.

Artificial intelligence or automated tools may be used to assist in the screening, assessment, or selection of applicants for this position.