Digital Platform Specialist

Main tasks

- Support company’s digital adoption initiatives, to ensure that our organization is getting the most out of our digital assets.

- Work closely with stakeholders throughout the organization, including product, IT, and customer service, to develop and execute a holistic strategy based on value and impact with a strong focus on User Experience. - Define and execute digital adoption strategies to improve efficiency and effectiveness of systems and processes, productivity, data integrity, process consistency, documentation and training. - Collaborate with cross functional delivery teams that design, develop, deliver, and maintain organizational platforms. - Partner with stakeholders across the company to understand individual department and organizational goals/initiatives and assess the correlated digital adoption challenges and priorities. - Develop and maintain an adoption roadmap with stages, deadlines, and goals.

Key performance index

The successful candidate must be creative, collaborative, and can manage multiple assignments while producing quality work under tight deadlines.

Requirements

Professional requirement

- Familiarity with working in an agile format and fast-paced environment and ability to hit deadlines. - Possess and obtain expertise related to driving adoption with digital user experience journeys. UX designer experience a plus. - Ability to prioritize and implement projects from multiple stakeholders based on value added back to the business. - Ability to independently manage several projects simultaneously and operate under tight deadlines and competing priorities. - Communication, presentation, and interpersonal skills. - Strong analytical, problem-solving, and organizational skills with a high attention to detail.

Most challenging and difficult parts

Grow out of nothing but will be supported by Taiwan team. Cross function/ region collaborations.

Requirements

• Bachelor’s degree.

• 3+ years of digital platform experience.

• Work experience in App startups, digital banking, or FinTech

• Proficient in Vietnamese and either English or Chinese is a must.

• Scrum certificates a plus.