Digital Product Manager, Digital Banking Department

Responsibilities:

• Responsible for enhancing and supporting the wealth management product on online platform, developing customer-focused digital wealth trading experience, formulating various product recommendations and coordinating product enhancement

• Drive automation and digitalization initiatives for the platform to streamline operations and improve customer engagement

• Liaise with various teams (such as business stakeholders, risk stewards, UIUX design, IT, marketing, compliance and operations) to collecting/ analyzing user requirements and design functional flows, define end-to-end customer journeys and shape outcome/solutions.

• Ensure digital deliverables meet business stakeholders’ requirements and are fit for purpose to release to customers by supporting in-sprint, pre-release testing and live test.

• Review the business performance after the launch of the project and support customer enquire about the product features and solve customers’ difficulties.

• Keep abreast of market and regulatory changes, like HKMA, SFC, HKEX, SEC, etc, as well as internal policies, and timely execute product enhancement and other risk based diligence

Requirements:

• Degree holder or above and preferably in Business, Finance or Information Technology related discipline or equivalent

• Minimum 3 years’ working experience in banking industry; with sound knowledge in projects management and related digital transformation experience are advantages

• Strong understanding of regulatory frameworks and requirements for wealth management product in Hong Kong

• Strong communication, interpersonal and analytical skills and able to work independently

• Good business acumen, marketing sense and motivational skills

• Proficient in both spoken and written English and Chinese; fluency in Putonghua is preferable